Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Burch

Hamilton Parish ,Bermuda

Summary

Driven by exceptional customer service and a strong work ethic, I excelled at Butterfield Bank, enhancing customer satisfaction and branch performance. Leveraging expertise in conflict resolution and comprehensive financial knowledge, I significantly contributed to the bank's success, embodying professionalism and courtesy to meet and exceed sales targets and operational goals. Energetic [Job Title] with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

40
40
years of professional experience

Work History

Teller: Beginer, Assistant, Senior Administeror

Butterfield Bank
12.1972 - 12.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Fostered positive banking experience, helping customers with account management and service selection.

Senior Mortgage Loan Officer

Butterfield Bank
07.1972 - 12.2012
  • Interviewed and Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Maintained in-depth knowledge of mortgage products and guidelines to provide accurate information to clients.
  • Educated borrowers on various financing options available, tailoring recommendations based on individual needs and goals.
  • Consistently met or exceeded sales targets.
  • Developed strong relationships with borrowers, ensuring timely communication throughout the entire loan process.
  • Assisted first-time homebuyers in understanding the mortgage process, enhancing their overall experience.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Compiled closing packages for drafting and presentation accuracy.
  • Conducted thorough pre-qualification analyses to match potential borrowers with appropriate loan products for their needs.
  • Collaborated with real estate agents, appraisers, title companies, and other professionals to expedite loan approval processes.

Banking Officer / Bank Branch Manager

Butterfield Bank
02.1992 - 07.1994
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Assisted clients with various banking needs including account openings, loan applications,
  • Resolved customer issues efficiently, ensuring a positive experience for all parties involved.
  • Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
  • Improved branch performance through effective staff training and development initiatives.
  • Supported upper management with employee performance review and policy implementation.
  • Opened and closed many checking, saving and line of credit accounts.
  • Represented bank at community events to establish strong ties and promote business.
  • Prepared employee documentation, routine evaluation measures and recommendations.
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.

Education

High School Diploma -

St George's Secondary School
St George's Bermuda
06.1972

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Friendly
  • Patience and Empathy
  • Stress Tolerance
  • Listening and Comprehension
  • Conflict resolution techniques
  • Confidentiality and Discretion
  • Reliable and Responsible
  • Honest and Dependable
  • Customer Service-Oriented

Timeline

Banking Officer / Bank Branch Manager

Butterfield Bank
02.1992 - 07.1994

Teller: Beginer, Assistant, Senior Administeror

Butterfield Bank
12.1972 - 12.2012

Senior Mortgage Loan Officer

Butterfield Bank
07.1972 - 12.2012

High School Diploma -

St George's Secondary School

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Pamela Burch