Keni Maybury
Smith's
Summary
Accomplished Reservations Supervisor with a proven track record in delivering exceptional client service and overseeing client service management. My experience has finely honed my communication skills, enabling me to excel both independently and collaboratively within a team. I have significantly strengthen my organizational abilities, sense of accountability, multi-tasking proficiency, and the confidence to make informed decisions. Eager to leverage these strengths and my educational background for a new role as a Residential Property Management Administrator.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservations Supervisor
The St. Regis Bermuda Resort
03.2022 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
SALES ASSOCIATE
Bermuda Duty-Free LTD
05.2016 - 12.2019
- Maintained a high level of customer service by assisting customers with the selection of goods and ringing up sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
GUEST EXPERIENCE EXPERT
The St. Regis Bermuda Resort
05.2021 - 03.2022
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collaborate with all departments to meet operational, and guest needs and review items of note to determine what needed to be communicated to staff of subsequent shifts.
SUMMER INTERN
Bermuda Government - Registry General
07.2020 - 08.2020
- Supported the marriage officer in facilitating multiple marriages, including standing as witness
- Assisted with various administrative tasks, including the registration of births, marriages, and deaths.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Honors Bachelor of Business Administration - Human Resources Management
Sheridan College
Toronto, Canada01.2021
Undergraduate Certificate - Creativity And Creative Problem Solving
Sheridan College
Toronto, Canada01.2021
Skills
- Microsoft Office Suite
- Complaint Resolution
- Phone Etiquette
- Interpersonal skills
- Multitasking capabilities
- Cross-functional collaboration
- Attention to detail
- Organizational skills
- Budget management
- Effective communication
- Adaptability and flexibility
- Judgment and Decision Making
- Time Management
- Active Listening
Certification
- Associate Professional in Human Resources, HR Certificate Institute - October 2021
- Certified Associate in Project Management, Project Management Institute - Currently
Timeline
Reservations Supervisor
The St. Regis Bermuda Resort
03.2022 - Current
GUEST EXPERIENCE EXPERT
The St. Regis Bermuda Resort
05.2021 - 03.2022
SUMMER INTERN
Bermuda Government - Registry General
07.2020 - 08.2020
SALES ASSOCIATE
Bermuda Duty-Free LTD
05.2016 - 12.2019
Honors Bachelor of Business Administration - Human Resources Management
Sheridan College
Undergraduate Certificate - Creativity And Creative Problem Solving
Sheridan College
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