Hi, I’m
Nikki Fagan
Warwick
Summary
Strategic executive leader with over 20 years of experience driving Bermuda's economic growth and business development. Recognized for advancing organizational missions through stakeholder engagement, policy advocacy, and innovative leadership. Proven expertise in fostering public-private partnerships, empowering local businesses, and delivering measurable community impact through collaborative governance and strategic vision. Skilled in board relations, economic development initiatives, and organizational transformation. Adept at brand development, problem-solving, and navigating complex challenges with adaptability and creativity. A results-driven professional committed to making meaningful contributions and driving sustainable growth.
Overview
14
years of professional experience
Work History
Skyport Bermuda
Head of Brand Development and Communications
09.2022 - Current
Job overview
- Led and executed the full application process for ACI Airport Customer Experience Accreditation, positioning L.F
- Wade International Airport among top regional facilities and driving significant improvements in customer satisfaction
- Orchestrated multi-stakeholder community programs, including the Great Bermuda Carol-Off, engaging 800+ participants and generating a 25% increase in economic activity for vendors and partners
- Developed and executed comprehensive stakeholder engagement strategies, fostering partnerships with government officials, business leaders, and community organizations
- Directed a $250,000 marketing budget, transforming $100,000 in social initiatives into impactful partnerships and sponsorships that maximized benefits for recipients and enhanced Skyport's community impact
- Managed Skyport's brand reputation through strategic communications, including high-profile narratives like the viral Pigs aircraft diversion, reinforcing organizational credibility and leadership
The Brand Lion
Founder & Consultant
02.2015 - 01.2024
Job overview
- Founded and scaled a consultancy focused on strengthening Bermuda's business ecosystem through strategic advisory services and economic development initiatives
- Established and led a women's business development program, driving growth for 30+ local enterprises through mentorship and strategic guidance
- Spearheaded a partnership between BEDC and Global Atlantic Re Foundation, securing a $150,000 annual grant program for small business development
- Directed BEDC's Enterprise Bermuda Mastermind program, achieving a 75% graduation rate and fostering sustainable business growth
- Led strategic interventions for key organizations:
- Polaris Holdings: Enhanced stakeholder relations, securing essential contract renewal through strategic PR initiatives
- Orange Bay Company: Developed growth frameworks and branding strategies driving ongoing success
- Bermuda Government Fintech Initiative: Launched a national campaign positioning Bermuda as a global fintech hub
AAC Saatchi & Saatchi
Senior Designer
05.2011 - 02.2014
Job overview
- Led high-profile campaigns, including 'More Pink Bermuda' for Bermuda Tourism and the Pop Art rebrand for Hamilton Princess & Beach Club
- Managed community engagement efforts to enhance local involvement and tourism appeal through innovative public relations strategies
- Oversaw in-house production processes, ensuring adherence to design principles and brand guidelines
Education
University of Salford
MSc from Marketing
06.2024
University Overview
Currently Enrolled
The Art Institute of PhiladelphiaPhiladelphia, PA
Associate of Arts (AA) from Visual Communications
01.1998
Skills
- Governance & Organizational Leadership
- Economic Development & Advocacy
- Public-Private Partnerships
- Financial Oversight
- Brand Management
- Crisis Communication
- Metrics-Driven Marketing Strategies
- Stakeholder Collaboration
- Strategic Vision & Execution
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Accomplishments
- Recognized by the Bermuda House of Assembly for implementing high-impact community and economic development initiatives.
- Established successful public-private partnerships driving local business growth and community development.
- Created and executed strategic programs resulting in measurable economic impact for local businesses, increasing vendor revenue by an average of 30%.
- Demonstrated successful stakeholder management track record across government, business, and community sectors.
- Built and led high-performing teams focused on organizational transformation and sustainable growth.
Professional Development
- Certified Airport Customer Experience Specialist (ACI)
- Active Member of ACI-NA Customer Experience Working Group
- Airport Communications and Public Relations Certification (Completion: 11/01/24)
Additional Information
KEY ACHIEVEMENTS
- Recognized by the Bermuda House of Assembly for implementing high-impact community and economic development initiatives
- Established successful public-private partnerships driving local business growth and community development
- Created and executed strategic programs resulting in measurable economic impact for local businesses, increasing vendor revenue by an average of 30%
- Demonstrated successful stakeholder management track record across government, business, and community sectors
- Built and led high-performing teams focused on organizational transformation and sustainable growth
Timeline
Head of Brand Development and Communications
Skyport Bermuda
09.2022 - Current
Founder & Consultant
The Brand Lion
02.2015 - 01.2024
Senior Designer
AAC Saatchi & Saatchi
05.2011 - 02.2014
The Art Institute of Philadelphia
Associate of Arts (AA) from Visual Communications
University of Salford
MSc from Marketing
Similar Profiles
Eunice MukuraEunice Mukura
Assistant Restaurant Manager at Skyport Hospitality-BNA International AirportAssistant Restaurant Manager at Skyport Hospitality-BNA International Airport
Michael SchaferMichael Schafer
General Manager at Skyport Hospitality - Denver International AirportGeneral Manager at Skyport Hospitality - Denver International Airport
Patrick RoachPatrick Roach
Manager at Skyport HospitalityManager at Skyport Hospitality