Neera Dunleavy
8 Devon Heights Road, Devonshire,
Summary
A dedicated administrative professional with extensive experience in providing support to high level executives and operational support to insurance underwriters and claims specialists, within a specialty insurance/reinsurance company. A collaborator with a strong work ethic and excellent interpersonal skills having proven ability to managing schedules, consistently deliver within specified timeframes and streamlining office operations. Now seeking the opportunity to build on existing experience and contribute to company success.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Operations Manager, AIA Reinsurance
Contract With Acumen Management Limited
10.2024 - 04.2025
- Reported to Chief Executive Officer, providing (light touch) EA support, managing calendar, expense claims and scheduling meetings across multiple time zones. Providing administrative support to management team, documenting and tracking operational procedures.
- Managed all aspects of Company facilities and office operations. Landlord, service providers and vendors
- Providing administrative support in relation to recruiting and onboarding new staff, both permanent hires and short-term contractors. Mention Head Chief Act
- Providing general corporate secretarial support to the Head of Legal, preparing board material maintaining a high level of accuracy and exercising confidentiality, at all times. Mention Board Meetings.
- Liaision with internal IT team and external vendors on all office equipment, software, networks, troubleshooting
- Manage relationships with local external vendors
- Comply with office health and safety procedures and oversee associated functional requirements
- Providing finance administrative support, recording, processing, and tracking of all payments related to general operating expenses.
- Prepare administrative management reports/memos, business process manuals relating to operations and support production of presentation materials
- Managed offiinventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
Senior Claims Assistant, Insurance Claims Operations
AXIS Specialty Limited
11.2021 - 06.2024
- Providing daily operational support to North American based claim specialists across all business lines
- Point person for offshore vendor performing operational tasks for insurance claims business
- Producing detailed spreadsheets with high line entry volume and multiple data values
- Preparing Bermuda Insurance Business presentations for quarterly AXIS Specialty Limited Board meetings, ensuring timely submission to legal department
- Organization of monthly management meetings and all logistical elements (arranging transport, preparing facilities on or offsite, and preparing binder materials for attendees)
- Involved in organizing local corporate charitable events (Relay for Life) and team building initiatives for maintaining team morale
- Providing back-up assistance for front-desk receptionists
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Executive Assistant to Chief Claims Officer
AXIS Specialty Limited
03.2020 - 11.2022
- Providing daily operational support to North American based claim specialists across all business lines
- Point person for offshore vendor performing operational tasks for insurance claims business
- Producing detailed spreadsheets with high line entry volume and multiple data values
- Preparing Bermuda Insurance Business presentations for quarterly AXIS Specialty Limited Board meetings, ensuring timely submission to legal department
- Organization of monthly management meetings and all logistical elements (arranging transport, preparing facilities on or offsite, and preparing binder materials for attendees)
- Involved in organizing local corporate charitable events (Relay for Life) and team building initiatives for maintaining team morale
- Providing back-up assistance for front-desk receptionists
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Executive Assistant to Chief Claims Officer
AXIS Specialty Limited
01.2010 - 03.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Organized and coordinated conferences and monthly meetings.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Fostered positive work environment, organizing team-building activities and events.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Executive Assistant to Chairman of AXIS Insurance
AXIS Specialty Limited
04.2007 - 01.2010
- Composing confidential correspondence and managing calendar of appointments, supporting professional and personal needs
- Providing efficient calendar and email management while maintaining confidentiality
- Assisted in organization of monthly EXCO meetings and their logistical elements (arranging transport, preparing facility (on or offsite), and organizing binder materials for attendees
- Co-ordinating extensive international travel schedules and reconciling monthly corporate credit card expense statements
- Maintaining meeting room booking schedule for all AXIS Insurance team and personally greeting all external clients
- Creating presentations as required
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Organized and coordinated conferences and monthly meetings.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Corporate Finance Administrator
AXIS Specialty Limited
09.2003 - 03.2007
- Updating quarterly external financial reports, 10-K and press releases while maintaining high-level of accuracy
- Managing correspondence, calendar, and email management. Coordinating travel schedules and reconciling monthly credit card expense statements
- Preparing Audit Committee Board material for distribution to Board of Directors
- Planning all logistical elements associated with organizing corporate hospitality events (Bermuda Rugby Classic)
- Implementation of efficient filing system for finance department, responsible for office procurement and assisted in planning and execution of two department office moves
Assistant to Claims Manager
XL Capital Ltd
03.2003 - 07.2003
Executive Assistant to President
Pearman Watlington & Co Ltd.
02.2003 - 03.2003
Executive Assistant to CFO
AXIS Capital
07.2002 - 02.2003
Education
A Level -
King Edward VI College
Skills
- Microsoft Office Suite
- Operations management
- Interpersonal communication
- Client relationships
- Superb time management skills
- Onboarding and orientation
- Invoice processing
- Business administration
Timeline
Operations Manager, AIA Reinsurance
Contract With Acumen Management Limited
10.2024 - 04.2025
Senior Claims Assistant, Insurance Claims Operations
AXIS Specialty Limited
11.2021 - 06.2024
Executive Assistant to Chief Claims Officer
AXIS Specialty Limited
03.2020 - 11.2022
Executive Assistant to Chief Claims Officer
AXIS Specialty Limited
01.2010 - 03.2020
Executive Assistant to Chairman of AXIS Insurance
AXIS Specialty Limited
04.2007 - 01.2010
Corporate Finance Administrator
AXIS Specialty Limited
09.2003 - 03.2007
Assistant to Claims Manager
XL Capital Ltd
03.2003 - 07.2003
Executive Assistant to President
Pearman Watlington & Co Ltd.
02.2003 - 03.2003
Executive Assistant to CFO
AXIS Capital
07.2002 - 02.2003
A Level -
King Edward VI College
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