Nakiska Robinson
Pembroke ,Bermuda
Summary
Detail-oriented administrative professional with extensive experience in fast-paced, regulated public-sector healthcare and government environments. Skilled in records management, stakeholder coordination, and executive-level support, ensuring accurate handling of high-volume and sensitive communications. Currently pursuing an Executive / Administrative Assistant Diploma, with a professional focus on corporate governance and company secretarial functions.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Switchboard Telecommunications Operator
Bermuda Hospitals Board
Paget, Bermuda
02.2016 - Current
- Managed high-volume operations to ensure smooth telecommunications, multi-line telecommunications system in large public healthcare organization
- Acted as the primary point of contact for internal departments, senior personnel, external agencies, and the general public.
- Professionally receive, screen, and route calls in accordance with established protocols, including urgent and priority communications
- Enhanced daily operational efficiency through clear communication and attention to detail
- Managed sensitive and confidential information with strict adherence to privacy protocols. with discretion and accuracy
- Updated internal telephone directories to ensure accuracy and accessibility for staff internal telephone directories and contact records
- Draft, relay, and document professional messages via email and internal systems
Nursing Assistant
Bermuda Hospitals Board
Paget, Bermuda
01.2012 - 05.2017
- Coordinated patient care, documented progress, and streamlined departmental workflows to enhance patient support
- Maintained accurate records to facilitate effective communication and collaboration across departments
- Exhibited professionalism and reliability while fostering strong interpersonal relationships in high-pressure environments
- Supported clinical teams within a regulated healthcare environment requiring strict adherence to policies and confidentiality standards
Administrative Assistant
Bermuda Cancer and Health Centre
Paget, Bermuda
09.2010 - 12.2010
- Provided front-office administrative and reception support
- Operated multi-line telephone system, managing incoming communications efficiently
- Scheduled appointments and coordinated patient enquiries to ensure smooth office operations
- Maintained patient files and supported administrative processes to enhance information accessibility
Front Office Administrator
Department of Corrections
Pembroke, Bermuda
08.2007 - 01.2008
- Delivered front-office administrative and reception support to ensure smooth operations
- Operated a multi-line telephone system and handled incoming communications professionally
- Coordinated patient appointment schedules and addressed enquiries to enhance patient experience
- Managed patient files and facilitated administrative processes to support office efficiency
Education
Executive / Administrative Assistant Diploma - Executive Administration
Global Edulink
London , UK 10.2025 - 03/2026
Certified Nursing Assistant -
Bermuda College
Paget 05.2011 - 12.2011
Secondary Education Certificate -
Berkeley Institute
Bermuda 09.2002 - 06.2006
Some College (No Degree) - English Language And Literature
City of Bristol College
Bristol , Uk 09.2014 -
Skills
- Executive & Administrative Support
- High-Volume Call Management
- Message Management
- Confidential Information Handling
- Data Handling
- Stakeholder Liaison
- Client Liaison
- Policy and Procedure Adherence
- Records & Data Accuracy
- Time Management & Prioritization
- Professional Written & Verbal Communication
- Microsoft Office & Office Systems
- Multi-Line Telecommunications Systems
Certification
CPR Certified
Education And Professional Development
- Executive / Administrative Assistant Diploma, In Progress, 03/01/26, Planned: Chartered Governance Institute (CGI) Qualification
- Associate of Science, 2015, City of Bristol College
- Certified Nursing Assistant, 2011, Bermuda College
- Secondary Education Certificate, 2006, Berkeley Institute
Timeline
Executive / Administrative Assistant Diploma - Executive Administration
Global Edulink
10.2025 - 03/2026
Switchboard Telecommunications Operator
Bermuda Hospitals Board
02.2016 - Current
Some College (No Degree) - English Language And Literature
City of Bristol College
09.2014 -
Nursing Assistant
Bermuda Hospitals Board
01.2012 - 05.2017
Certified Nursing Assistant -
Bermuda College
05.2011 - 12.2011
Administrative Assistant
Bermuda Cancer and Health Centre
09.2010 - 12.2010
Front Office Administrator
Department of Corrections
08.2007 - 01.2008
Secondary Education Certificate -
Berkeley Institute
09.2002 - 06.2006