Michele-Anne Ghirawoo
Castries,St. Lucia
Summary
A highly enthusiastic seasoned Sales Manager, with notable experience in leading high-performing sales teams. As well as showcasing strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance.
Overview
21
21
years of professional experience
Work History
Diamond, Gemstone and Watch Specialist
Diamonds International BERMUDA
Hamilton
05.2022 - Current
- Providing product information to customers and ensuring sales are closed in a professional manner.
- Quote prices and discounts as well as credit terms, trade in and upgrade allowances and warranties.
- Maximizing sales opportunities and upsell
- Inventing creative marketing ideas to increase revenue within the local market.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Manager
Diamonds International DOMINICAN REPUBLIC
Puerto Plata
11.2021 - 05.2022
- Providing product information to customers and ensuring sales are closed in a professional manner.
- Quoted prices and discounts as well as credit terms, trade in and upgrade allowances and warranties.
- Maximizing sales opportunities
- Opening and closing stores
- Proving product knowledge training to the sales team
Sales Associate
Diamonds International BERMUDA
Hamilton
04.2019 - 11.2021
- Providing product information to customers and ensuring sales are opened and closed in a professional manner.
- Quoted prices and discounts as well as credit terms, trade in and upgrade allowances and warranties.
- Maintain a clean and professional environment for guest.
Sales Associate
Diamonds International Bahamas
Nassau
01.2020 - 03.2020
- Providing product information to customers and ensuring sales are opened and closed in a professional manner.
- Quoted prices and discounts as well as credit terms, trade in and upgrade allowances and warranties.
Sales Associate
Diamonds International St. Lucia
Castries
09.2010 - 03.2019
- Providing product information to customers and ensuring sales are opened and closed in a professional manner.
- Quoted prices and discounts as well as credit terms, trade in and upgrade allowances and warranties.
Tele Sale's Agent
Lime/ Cable and Wireless St. Lucia
Castries
07.2009 - 08.2010
- Making outbound sales calls within the Caribbean region
- Conducting customer service surveys and/or delivering notifications
Spa Receptionist
Sandals Regency, La Toc St. Lucia
Castries
01.2007 - 07.2009
- Booking and maintaining an organized schedule of treatments for guest
- Creating new ways to increase revenue in the department
- Ensuring that spa environment is maintained at a high standard for welcoming guest
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
Activity Coordinator
Rex Resorts, Rodney Bay St. Lucia
Rodney Bay
04.2004 - 08.2005
- Coordinating, scheduling and communicating entertainment to resort guest
- Develop and implement activities that appeal to a wide range of personalities and ages at the resort.
Education
Effective Public Speaking & Presentation Skills -
University of The West Indies Open Campus
Trinidad And Tobago 06.2021
Train The Trainer Certification -
Knowledge Academy
United Kingdom 09.2020
Diploma In Human Resources -
Alison
E Learning Platform 09.2020
Certification in Graphic Design -
School Of Art And Design
St.Lucia 12.2013
Certificate in Colored Gemstones And Pearls -
Diamonds International University
Castries, St.Lucia 05.2013
Certificate in Diamontology -
Diamonds International University
Castries, St.Lucia 10.2012
Certificate of Participation In Service Selling -
LIME
St.Lucia 10.2009
Certificate of Participation In Superior Sales & Service -
Training Tree
La Toc, St.Lucia 02.2009
High School Certificate -
Corinth Secondary School
Corinth, St.Lucia07.2002
Skills
- Public Speaking and Presentation Skills
- Exceptional multi-tasker
- Employee training
- Exceptional Interpersonal Skills
- Effective Communication Skills
- Great Organizational Skills
- Exceptional Management Skills
- Computer Skills
- Graphic Skills
- Art skills
- Upselling techniques
References
- Rohan Pardeshi, Sales Manager, Diamonds International Bahamas, 1-649-346-6121
- Monique Holder Lake, Staff Manager, Diamonds International St. Lucia, 1-758-285-0252
- Ana Lopez, Operations Manager, Diamonds International Bermuda, 1-441-234-0500
Awards
- Customer Service Award, Diamonds International St. Lucia, 2016-2017
- Employee of the Year, Diamonds International St. Lucia, 2016-2017
- Best Smile Award, Sandals Regency St. Lucia, 2007
- Employee of the Month, Rex Resorts, 2005-03
- Employee of the Month, Rex Resorts, 2005-02
Cxc Results - Subjects
- Mathematics, General, 4
- English, General, 3
- Geography, General, 3
- Social Studies, General, 2
- Principle of Business, General, 2
- Visual Arts, General, 2
Timeline
Diamond, Gemstone and Watch Specialist
Diamonds International BERMUDA
05.2022 - Current
Sales Manager
Diamonds International DOMINICAN REPUBLIC
11.2021 - 05.2022
Sales Associate
Diamonds International Bahamas
01.2020 - 03.2020
Sales Associate
Diamonds International BERMUDA
04.2019 - 11.2021
Sales Associate
Diamonds International St. Lucia
09.2010 - 03.2019
Tele Sale's Agent
Lime/ Cable and Wireless St. Lucia
07.2009 - 08.2010
Spa Receptionist
Sandals Regency, La Toc St. Lucia
01.2007 - 07.2009
Activity Coordinator
Rex Resorts, Rodney Bay St. Lucia
04.2004 - 08.2005
Effective Public Speaking & Presentation Skills -
University of The West Indies Open Campus
Train The Trainer Certification -
Knowledge Academy
Diploma In Human Resources -
Alison
Certification in Graphic Design -
School Of Art And Design
Certificate in Colored Gemstones And Pearls -
Diamonds International University
Certificate in Diamontology -
Diamonds International University
Certificate of Participation In Service Selling -
LIME
Certificate of Participation In Superior Sales & Service -
Training Tree
High School Certificate -
Corinth Secondary School