Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Timeline
Generic

Michael DeLeon Jr.

Devonshire,Bermuda

Summary

Dynamic Operations Manager with extensive experience at the Department of Public Transportation, excelling in operational efficiency and staff performance evaluation. Proven track record in implementing effective scheduling and conflict resolution strategies, ensuring timely service delivery. Recognized for strong leadership and proactive problem-solving skills, enhancing overall service quality and efficiency.

Overview

21
21
years of professional experience

Work History

Operations Manager

Department of Public Transportation
11.2020 - Current
  • Manages and administers the daily activities of the Operations Section to ensure the efficient and timely delivery of service, including the public timetable, school buses, sightseeing, charters service and special bus operations.
  • Manages the supervision and coordination of the daily manpower assignments with vehicle allocations.
  • Responsible for the human resources management activities within supervisory remit, including interviews, recruitment of staff, orientation, training, advice and guidance, recommendations for promotion, disciplinary measures etc., in accordance with the appropriate collective bargaining agreement and the Conditions of Employment and Code of Conduct.
  • Ensures that forward job plans, performance appraisals and probationary reports are completed in a timely manner and that officers receive feedback on their appraisals/reports so that, in cases where improvements in performance are necessary, corrective action can be taken.
  • Maintains an awareness of new developments in training, locally and overseas and ensures that a continuing assessment of approved staff training courses, workshops, seminars, etc. is implemented, coordinated and monitored.
  • Administers the Bermuda Industrial Union Agreement and the Bermuda Public Services Union Agreement in conjunction with the Conditions of Employment and Code of Conduct within the Operations Section, including disciplinary actions and grievance procedures up to and including the grievance committee.
  • Monitors the demand level of all scheduled services, implementing temporary additional services and recommending permanent service level adjustments to the Assistant Director, Operations.
  • Monitors and authorizes all overtime for Operations Section staff within budget.
  • Ensures that staff members perform assigned tasks in an efficient and timely manner, and in accordance with established procedures. Ensures that employees are trained and updated on procedures and/or new equipment.
  • Ensures the efficient organization and processing of pick of work and vacation and provides for an unbiased allocation of overtime.
  • Maintains an effective record of client compliments, vacation, sick, complaints, discipline, etc. associated with subordinate staff.
  • Ensures section compliance with funded budget as practicable.
  • Undertakes other related management and supervision duties as directed by the Assistant Director, Operations.
  • Functions as the operational technical advisor for the DPT when consultation is required by other Government Departments and outside agencies. Originates correspondence dealing with the Operations Section.
  • Responds to public complaints (personal, verbal and/or written) concerning the Operations Section. Establishes the merits of all complaints, and either enforces existing procedures or recommends changes in the procedures to the Assistant Director, Operations.
  • Prepares annual vacation schedule for all Operations employees and recommends manpower levels for the annual budget, in conjunction with the Assistant Director, Operations.
  • Verifies the weekly payroll input documents for all operational employees. Provides responses to queries from the Internal Audit Department regarding payroll inputs.
  • Prepares weekly and monthly statistical reports on the activities of the Operations Section for submission to the Director and Assistant Director, Operations.
  • Prepares budget for Operations Section in conjunction with the Assistant Director, Operations and the Departmental Comptroller.
  • Undertakes other related administrative duties as directed by the Assistant Director, Operations.
  • Serves on the Bermuda Industrial Union and Bermuda Public Services Union Joint Consultative Committee and the Occupational Safety and Health Committee.
  • Participates as a member of the DPT Interview Committee in connection with the hiring employees when needed.

Assistant Operations Manager

Department of Public Transportation
10.2017 - 10.2020
  • Oversees the daily functions of the Operations section to ensure efficient and timely delivery of public transportation services, including the scheduled service, school services and special events.
  • Conducts interviews and personnel assessments using CUTA software in the recruitment of Traffic Supervisors, Dispatch Inspectors and Bus Operators.
  • Ensures that job forward plans, performance appraisals and probationary reports are completed in a timely manner and that officers receive feedback on their appraisals/reports.
  • Ensures that staff are trained and updated on procedural changes and equipment.
  • Administers the Bermuda Industrial Union Agreement and The Bermuda Public Services Union Agreement in conjunction with the Conditions of Employment and the Code of Conduct within the Operations Section, including disciplinary actions and grievance procedures.
  • Assigns Traffic Supervisors to specific road movements and special events.
  • Organizes all overtime for the Traffic Supervisors and Dispatch Inspectors within the budgetary constraints of the Operations Section.
  • Ensures that staff members perform assigned tasks in an efficient manner and in accordance to established procedures.
  • Administers payroll of the Operations Section including 150 Bus Operators and 6 Dispatch Inspectors.
  • First respondent to serious and fatal accidents and completes all necessary reports. Liaise with insurance companies.
  • Liaise with Bermuda Transport Control Department to ensure all Bus Operators maintain current license status.

Traffic Supervisor

Department of Public Transportation
07.2013 - 10.2017
  • Dedicated and experienced Transportation professional. Knowledgeable of the Public Transportation system. Skilled at Roster building and scheduling.
  • Preparation of financial spreadsheets for operational cost and revenue.
  • Booking and allocation of charters and sightseeing tours.
  • Manage all leave/vacation requests.
  • Directly responsible for the supervision of 156 employees in the operations section.
  • Supervise and coordinate movement of visiting passengers from Dockyard to Horseshoe Bay.
  • Manage breakdowns of vehicles on the road.
  • Manage and provide coverage for any vacancies within the operations team.
  • Direct input and management of employees work hours and overtime for the payroll.
  • Dispatching of buses according to shift demands, published schedule and maintenance requirements.
  • Coordinate detours for buses as a result of accidents and road closures.
  • Responsible for any workplace accident investigations.
  • Providing service information to customers.
  • I have also received local and overseas training for Roster building, Run-cutting and Scheduling.

Bus Operator and Sightseeing Guide

Department of Public Transportation
03.2007 - 07.2013
  • Primary duties include providing safe, reliable and comfortable public transportation services to the general public and visitors along various routes throughout the island of Bermuda.
  • Responsible for operating buses in compliance with all policies and The Bermuda Road Traffic Act. Responsible for the safety and well-being of myself, my passengers, and all motorists.
  • Give information regarding routes, fares, and points of interest. Collecting of fares and issuance of transfers.
  • Provide quality, professional sightseeing tours to visitors which include history, facts, and points of interest in Bermuda while simultaneously operating a bus in a safe and responsible manner.

Truck Driver and Dispatcher

Butterfield and Vallis
06.2004 - 02.2007
  • Company Overview: Hardworking Transportation and Distribution Professional specializing in forklift operation.
  • Efficient loading of merchandise and on-time deliveries.
  • Preparation of delivery routes and schedules to optimize efficiency.
  • Diligent and dependable with excellent time management skills and a team player attitude while serving the Food Service Industry.
  • Clean Driving record
  • Awarded 2006 Driver of the Year
  • Hardworking Transportation and Distribution Professional specializing in forklift operation.

Education

Certificate of Completion - Foundations of Scheduling and Run-cutting

Canadian Urban Transit Association
Severn Bridge, Ontario, Canada
04.2014

Sustaining Trade Unionism in a Challenging Economic Environment -

Bermuda Industrial Union
11.2011

Some College (No Degree) - Trade Unionism And Industrial Relations

Barbados Labour College
Barbados

Ambassador Program -

Canadian Urban Transit Association
04.2008

IGSCE Certificate - Advanced Mathematics

Cambridge University
03.2004

BSSC Certificate -

The Berkeley Institute
06.2004

Skills

  • Defensive driving expertise
  • Public service vehicle operation
  • Heavy vehicle operation
  • Proactive approach
  • Resourcefulness
  • Analytical problem solving
  • Organizational skills
  • Interpersonal skills
  • Customer orientation
  • Professionalism
  • Staff assessment
  • Employee performance evaluation
  • Advanced computer proficiency
  • Scheduling and coordination
  • Operational efficiency
  • Service quality management
  • Delegation skills
  • Oral communication proficiency
  • Written communication proficiency
  • Conflict resolution strategies
  • Integrity and ethics
  • Strong work ethic
  • Knowledge of public transportation act
  • Understanding of human rights act
  • Health and safety regulations knowledge
  • Occupational safety and health regulations knowledge
  • Familiarity with collective bargaining agreements
  • Conditions of employment knowledge
  • Code of conduct awareness

Training

  • Designing Services to Meet Customer Needs, Training and Development
  • 7 Habits of Highly Effective People, Training and Development
  • Business Writing Skills, Training and Development
  • Performance Appraisals, Training and Development
  • Introduction to Scheduling and Roster Building, C.U.T.A. Training and Development
  • Learning to Manage, Training and Development
  • Workplace Accident Investigations, Training and Development
  • Giving Feedback and Managing Difficult Conversations, Training and Development
  • The Skilled Manager, Training and Development
  • Certified Sightseeing Tour Guide, Ministry of Tourism and Transport

Accomplishments

  • 2023 Public Service Excellence Award Winner
  • Runner-up Employee of the Year Year with Bermuda Government f

Timeline

Operations Manager

Department of Public Transportation
11.2020 - Current

Assistant Operations Manager

Department of Public Transportation
10.2017 - 10.2020

Traffic Supervisor

Department of Public Transportation
07.2013 - 10.2017

Bus Operator and Sightseeing Guide

Department of Public Transportation
03.2007 - 07.2013

Truck Driver and Dispatcher

Butterfield and Vallis
06.2004 - 02.2007

Certificate of Completion - Foundations of Scheduling and Run-cutting

Canadian Urban Transit Association

Sustaining Trade Unionism in a Challenging Economic Environment -

Bermuda Industrial Union

Some College (No Degree) - Trade Unionism And Industrial Relations

Barbados Labour College

Ambassador Program -

Canadian Urban Transit Association

IGSCE Certificate - Advanced Mathematics

Cambridge University

BSSC Certificate -

The Berkeley Institute

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Michael DeLeon Jr.