Mechele J Smith

Aviation Security:

• Issuing restricted area access passes and access control under the guidance of the Head of Aviation Security.
• Monitor and document the performance of the security contractors to ensure they are meeting the requirements of their contracts as part of the security audit program.
• Monitor the airlines and other agencies operating at the airport to ensure they comply with security regulations as outlined in the NASP and other relevant directions/regulations.
• Investigate and document breaches of security and incidents and report them in writing to the Head of Aviation Security.
• Support coverage in the Security Operations Center when SOC Officers are on leave and it creates business continuity concerns.

Airport Emergency Planning and Coordination:

• Assist the Head of Aviation Security in developing and maintaining the Airport Emergency Plan, ensuring integration of such a plan with international requirements, airline emergency procedures, and community diaster plans whilst liaising with other Bermuda Government officials for the purpose of discussing, negotiation, and implementation of those emergency plans.
• Assist with Head of Aviation Security with planning, maintaining, and equipping the airport Emergency Coordination Center (ECC) in times of emergency.

Aviation Safety:

• Assist with developing and maintaining the Air Terminal building in cooperation with Airport agencies, carriers and tenants,
• Assisted in developing and maintaining procedures for removing disabled aircraft from the airport runways and taxiways consistent with internationally recommended practices.

Administration and Associated Duties:

• Documented the issuance of restricted area passes in accordance with the OTAR guidelines.
• Collected, collated and disseminates statistical and other information in respect to airport security operations and incidents.
• Colleted and collated Threat Image Projection (TIP) data from the various X-ray machines in use at the Airport to assist the Head of Aviation Security in the preparation of monthly and quarterly reports.
• Perform other duties as assigned by the Head of Aviation Security.

• Established and updated production schedules to meet changing demands.
• Reviewed individual employee performance to correct issues and enhance productivity.
• Scheduled staff work assignments, rotations and overtime.
• Monitored staff training and output to meet compliance, productivity and revenue goals.
• Coached and mentored employees to develop and enhance career skills.
• Prevented and resolved customer issues regarding production through planning.
• Created SOPs and documented system, planning criteria and procedures.
• Supported audit reviews and initiated corrective actions.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted visitors to provide information and direct to appropriate personnel.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

• Processed taxes to prevent long customer wait times.
• Communicated with customers to answer questions or explain information pertaining to their taxes.
• Supported office clerical functions using word processing and other software, email and office machines.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Contacted customers regarding account updates and potential problems.
• Processed accounts payable and accounts receivable updates to maintain current financial records.
• Answered telephones, directed calls and took messages.
• Maintained and updated filing, inventory and database systems, manually or using computer.