Maria C. Ventura
Pembroke, HM16
Summary
To be a part of a team committed to office standards, service to clients and the overall success of the Company.
Overview
38
38
years of professional experience
Work History
Customer Service Administrator
BUTTERFIELD BANK
01.2004 - Current
- Banking
- Provide prompt and efficient service to direct client requests or inquiries for any transaction
- This includes providing details of transactions, investigating issues with wire payments, and corporate credit cards
- Maintain log of each client query
- Communicate directly with clients and ensure service levels are maintained by assisting processing departments in effectively executing client transactions
- Keep log of client complaints escalating specific complaints as needed to Manager
- Receive, review, vet and verify client information for Online Banking Applications
- Communicate directly with clients and where necessary, provide information on banking products for cross selling.
AVP, Associate Relationship Manager
Butterfield Asset Management
01.2003 - 01.2004
- Manage a portfolio of smaller Corporate International relationships, seizing the opportunity to improve client relationships and cross-selling a full range of products and services
- Handle all walk-in clients opening new Corporate accounts or other matters
- Research and initiate client investigations, liaising with other departments.
AVP, Associate Relationship Manager
01.2001 - 01.2002
- Corporate Banking
- Responsible for new Account Openings
- Provide prompt and efficient service to direct client requests or inquiries for any transaction
- This includes providing details of transactions, investigating issues with wire payments, and corporate credit cards
- Maintain a log of each client query
- Communicate directly with clients and ensure service levels are maintained by assisting processing departments in effectively executing client transactions
- Keep a log of client complaints escalating specific complaints as needed to Manager.
Personal Banking Representative
01.1994 - 01.2001
- Retail Banking
- Responsible for new Account Openings
- Handle all customer queries
- Process all customer transactions.
Receptionist
01.1988 - 01.1993
- Banking
- Answering Calls
- Filing
- Assisting Personal Banking Reps with queries.
Ticket Clerk
01.1986 - 01.1987
- Process all new fixed term deposits and demand deposits
- Process reducing deposits at maturity.
Education
High School Certificate -
Northland High School
Bermdua06.1985
Skills
- Computer Literacy
- Microsoft Word and Excel
- Butterfield Bank
- E-mail Training
- Time Management
- Microsoft Word
- Excel
- Datastore
- Payplus (RTGS) payment system
Timeline
Customer Service Administrator
BUTTERFIELD BANK
01.2004 - Current
AVP, Associate Relationship Manager
Butterfield Asset Management
01.2003 - 01.2004
AVP, Associate Relationship Manager
01.2001 - 01.2002
Personal Banking Representative
01.1994 - 01.2001
Receptionist
01.1988 - 01.1993
Ticket Clerk
01.1986 - 01.1987
High School Certificate -
Northland High School
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