Maria Reyes-Sosa
St Geo,BM
Summary
I am a Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
My main objective is to join a team where my determination and strive for success is embraced and compliments the team I become a part of.
Overview
7
7
years of professional experience
Work History
Room Reservations Asst.Manager
The Loren Hotel
10.2024 - Current
- Duties include, but not limited to: Oversee daily operations, maintaining efficiency and quality standards. End of Month Revenue Reports, Processing payments, RDP POS system fixes and updates, Altering and resolving main website functions, Making Departmental Decisions, Analyzing booking trends to identify areas for improvement or growth opportunities, motivate sales professionals by delivering positive reinforcement and constructive feedback. Develop and implement new procedures for handling reservations and increasing revenue , loading and raising rates, Locating revenue and handling commissions, loading GDS rates and marketing strategies, Creating and actioning SOP’s for Formal Training and Informational Sessions, Hiring of staff, reporting to high management and ownership, Supplying knowledge/upselling on the services our business provides, creating incentives, Creation of Groups, Promotions and newsletters and their presentation, Business Contract Renewals/ Partnerships, Leading and Creating 7 Day Forecast Excel Report for all departments to utilize as a guide.
Room Reservations Supervisor
The Loren Hotel
06.2024 - 10.2024
- Duties include, but not limited to: Processing payments, RDP POS system fixes and updates, Altering and resolving main website functions, assisting in Making Departmental Decisions, Creating and actioning SOP’s for Formal Training/Informational Sessions, Preparing A formal pass on for management, Supplying knowledge/upselling on the services our business provides, Creation of Groups, Promotions and newsletters and their presentation, Leading and Creating 7 Day Forecast Excel Report for all departments to utilize as a guide
Room Reservations Agent
The Loren
01.2023 - 06.2024
- Duties include, but not limited to: Preparing A formal pass on for management, Supplying knowledge/upselling on the services our business provides, processing payments, fulfilling customers needs via email/telephone, Leading and Creating 7 Day Forecast Excel Report for all departments to utilize as a guide
Corporate Care Consultant & Business Receptionist
Digicel
01.2022 - 01.2023
- Duties include, but not limited to: A360 System, Excel monthly billing spreadsheet conversions, Trouble shooting connections, Assisting/Understanding Bill payments and invoices, Satisfying customers’ needs without a manager’s assistance, Resolving customer queries via telecom& in person, Training unfamiliar staff, Preparing A formal pass on for upcoming shifts, Supplying knowledge/upselling on the services our business provides, Porting /removing lines, Business Contract Renewals
Front Desk, Guest Experience & Concierge
The Loren Hotel
01.2021 - 01.2022
- Duties include, but not limited to: RDP POS data inputs, Checking in and out guests, Satisfying customers’ needs without a manager’s assistance, Resolving customer queries via telecom& in person, Training unfamiliar staff, Preparing A formal pass on for upcoming shifts, Supplying knowledge/upselling on the services our business provides, Building Guest Itineraries and transportation, Providing Property Guided Tours, Managing Concierge Emails, Assisting all hotel departments when required, Developing connections with external businesses to maintain seamless partnerships
Front of House Operations
Huckleberry Restaurant
01.2018 - 01.2021
- Duties include, but not limited to: Satisfying customers’ needs without a manager’s assistance, Resolving customers queries via phone/frontline or directing them to the proper department, Training unfamiliar staff, Preparing work area for the upcoming shift, Supplying knowledge/upselling on the services our business provides, Verifying merchandise deliveries, Hosting/Directing Staff, Maintaining the Cash Float
Education
Business & Administration Program -
Bermuda College
01.2021
High School Diploma -
Berkeley Institute
01.2017
Skills
- Excel, Word Literate
- Product Trainer/On Boarding Training
- POS Troubleshooting and Fixes
- Fluent in Spanish & English
- Calendar Management
- Upselling Strategies
- Brand Promotion
- Invoicing and Billing
- Administrative Support
- Concierge Services
- Analytical Thinking
- Detail Oriented
Acknowledgements
- Member of the National Highschool Scholars, 2017
- The Loren Front Office, Employee of the Month, November, 2023
- The Loren, LDP 1 Completion Certificate, November, 2023
- The Loren, Train the Trainer Completion Certificate, December, 2023
- The Loren, Mrs. Efficiency, January, 2024
- The Loren, Employee of the Month, July 2024
- The Loren, Supervisor of the Year, January 2025
Timeline
Room Reservations Asst.Manager
The Loren Hotel
10.2024 - Current
Room Reservations Supervisor
The Loren Hotel
06.2024 - 10.2024
Room Reservations Agent
The Loren
01.2023 - 06.2024
Corporate Care Consultant & Business Receptionist
Digicel
01.2022 - 01.2023
Front Desk, Guest Experience & Concierge
The Loren Hotel
01.2021 - 01.2022
Front of House Operations
Huckleberry Restaurant
01.2018 - 01.2021
Business & Administration Program -
Bermuda College
High School Diploma -
Berkeley Institute