Marcelos Thomas
Bermuda
Summary
My name is Marcelos Thomas. I've been a Golf Pro Shop Assistant for 4 years. During this time, I focused on great customer service and clear communication. I loved making special experiences for golfers. It brought them joy and helped my team grow and succeed in new ways. I have boosted revenue and built strong client relationships in tough situations.
I’m seen as reliable and a positive team player. I've built customer loyalty and satisfaction by using consultative techniques and providing attentive service. I am knowledgeable in product merchandising, payment processing, and maintenance practices. Dedicated relationship-builder with strong organizational skills and a solid work ethic.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am ready to contribute to team success and achieve positive outcomes. I'm excited to take on new challenges and help the organization reach its goals with energy and dedication. I look forward to bringing my skills and passion to new opportunities.
Overview
13
13
years of professional experience
Work History
Golf Pro Shop Assistant
Ocean View Golf Course
04.2022 - Current
- Assisted in the planning and execution of seasonal sales events, attracting a larger customer base and increasing overall pro shop revenue.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Supported the Golf Pro with lesson scheduling and coordination, increasing student enrollment and retention rates.
- Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
- Managed club rental program, ensuring availability of quality equipment for visiting golfers.
- Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
- Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
Massage Therapist
Self
04.2012 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Maintained client treatment records and designed long-term care programs for return customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
President of Bermuda Massage Therapist Association
BMTA
04.2020 - 03.2021
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Led new therapist intergration, onboarding and training of new hires to fulfill business requirements.
Lead Massage Therapist
Hamilton Princess & Beach Club - A Fairmont Managed Hotel
06.2016 - 09.2018
- Implemented a consistent documentation system for tracking client progress and adjusting treatment plans as needed.
- Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
- Reduced workplace stress levels of corporate clients by offering on-site chair massage sessions during company events or meetings.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Improved overall team performance by leading training sessions for junior massage therapists.
- Developed proficiency in specialized modalities like sports massage or myofascial release after attending advanced courses or workshops.
- Mentored new massage therapists, fostering professional growth and development within the team.
- Built rapport with clients through attentive listening skills, earning trust as their go-to therapist for ongoing care.
- Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
Education
Massage Therapy
Atlanta School of Massage
Atlanta, Georgia05.2011
High School Diploma -
Berkeley Institute
Bermuda05.2008
Skills
- Customer Communication
- Social Skills
- Therapeutic Exercise
- Sales and Marketing
- First aid training
- Surgery Rehabilitation
- Teamwork
- POS system operation
- Problem-solving
- Scheduling flexibility
- Sports Massage
- Trauma Recovery
Other achievements
I created and managed the "Bermuda Longtail" amateur Tour for 2 years with positive results. Now, I serve on the executive for the Bermuda Moongate Pro-Am Tour.
Certified Operation36 Golf Coach
Concacaf B Licensed football coach
Previous Head Coach of Wolves Sports Club
Assistant coach with the Bermuda National Academy (U17 girls)
C.O.O of Footy Force junior soccer program
Timeline
Golf Pro Shop Assistant
Ocean View Golf Course
04.2022 - Current
President of Bermuda Massage Therapist Association
BMTA
04.2020 - 03.2021
Lead Massage Therapist
Hamilton Princess & Beach Club - A Fairmont Managed Hotel
06.2016 - 09.2018
Massage Therapist
Self
04.2012 - Current
Massage Therapy
Atlanta School of Massage
High School Diploma -
Berkeley Institute
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