Mandisa Q. S. Smith
5 Duerden Lane, Sandys BM,SB
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Community Support Worker
Mid - Atlantic Wellness Institute
11.2019 - Current
- Implementing planned elements of care with other members of the interdisciplinary team including and not limited to delivery of personal care, domestic and social skills training, leisure and vocational skills development
- Supporting clients in person centered ways that treat them as individuals in order to enhance their quality of life
- Providing instructional/ practice life skills intervention as identified by client individual treatment plan
- Reporting to the case manager changes in the Service User's health (both physical/ mental condition)
- Advocating for the Service Users by being an active member of the Multidisciplinary Team
Branch Shop Attendant
Oleander Cycles Limited
10.2015 - 04.2018
- Secured the opening and closing of various shop locations and performed mandatory radio checks on a daily basis
- Maintained a clean work environment, which included the shop floor, service desk area, bathroom, helmets and rental bikes
- Provided rental instructions on operating rental bikes, assessed customers' skill to determine their ability to ride with caution pertaining to road safety, completed rental contracts in the computer system and handwritten
- Processed payments, modified and closed contracts, performed exchanges of bikes if needed, both physically transporting to customers and recording the information in the computer system
- Maintained availability of bikes, ensuring all functions were working and provided Daily Task Reports with notes on shop needs or issues and non-functioning bikes
Manager/ CTA Tour Guide
Segway Tours Bermuda Limited
Dockyard, Sandys
05.2012 - 10.2015
- Managed and supervised employees (2-4), ensuring they kept attendance and executed tours as scheduled
- Performed daily communication via email and telephone with customers and Shore Excursion Agents to book tours
- Provided instructions on operating Segway machines and road safety to customers
- Provided a historic overview of the Royal Naval Dockyard, while also creating a fun and safe experience
Education
Intellectual Disability Course - Intellectual Disability
Bermuda College
Bermuda05-2024
Certified Nursing Assistant -
Manhattan Institute
NEW YORK, NY06.2019
Skills
- Collaborative
- Leadership
- Interpersonal Skills
- Critical Thinking
- Time-Management
- First-Aid and CPR
- Personal Care Assistance
- Disability Awareness
- Client Advocacy
- Individualized Support
- Behavioral Support
- Documentation Management
- Health Promotion
- Intellectual Disabilities Specialized Care
- Effective Communication
- Interpersonal Communication
- Active Listening
- Adaptability
- Analytical Skills
- Problem-Solving
- Multi-Tasking
- Professional Demeanor
- Attention to Detail
- Organizational Skills
- Professionalism
- Analytical Thinking
- Decision-Making
References
Available upon request.
Awards
- Certified Nurse Assistant Certificate, 2019
- Malcolm Outerbridge Transformation Award - Completing Raleigh International Expedition (India 12C), 2012
- Bermuda Senior School Certificate, 2005 - 2009
- High School Prefect, 2008 - 2009
Timeline
Community Support Worker
Mid - Atlantic Wellness Institute
11.2019 - Current
Branch Shop Attendant
Oleander Cycles Limited
10.2015 - 04.2018
Manager/ CTA Tour Guide
Segway Tours Bermuda Limited
05.2012 - 10.2015
Intellectual Disability Course - Intellectual Disability
Bermuda College
Certified Nursing Assistant -
Manhattan Institute