Leonard Scott Holder
Warwick,Bermuda
Summary
Dynamic professional with extensive experience as a Security Officer at Officer, excelling in surveillance monitoring and security training. Proven ability to enhance customer relationships and ensure safety protocols. Fluent in English and conversational in Portuguese, I thrive in team environments, delivering superior service while effectively managing shift work challenges.
Overview
18
18
years of professional experience
Work History
Security Officer
Officer
City Of Hamilton, Pembroke, Bermuda
11.2022 - Current
- Monitored premises for suspicious activity and ensured safety protocols were followed.
- Conducted regular patrols to maintain security and deter potential threats.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Retail Worker
Bermuda Bookstore
City Of Hamilton, Pembroke, Bermuda
03.2007 - Current
- Assisted customers with book selection and inquiries.
- Managed inventory by restocking shelves and checking stock levels.
- Provided recommendations based on customer preferences and trends.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
- Initiated friendly conversation with customers to determine level of assistance required.
Customs Officer
H.M. Customs Bermuda
City Of Hamilton, Pembroke, Bermuda
11.2012 - 10.2020
- Inspected incoming shipments for compliance with customs regulations.
- Processed import and export documentation to ensure accuracy and completeness.
- Monitored cargo for prohibited items during customs inspections.
- Coordinated with freight forwarders to facilitate smooth customs clearance.
- Collaborated with law enforcement agencies on customs-related investigations.
- Examined containers and packages to verify declared values and quantities meet specifications.
- Applied appropriate sanctions when violations were discovered during routine inspections.
Education
Vocational Animation - Vocational-Technical Education
Sheridan College
Oakville, Canada06-2004
Associate of Arts - Liberal Arts
Saint Leo College
St Leo, Florida06-1989
Skills
- Security training
- Customer relationship management
- Surveillance monitoring
- Effective communication
- Team collaboration
- FLUENT IN English, Conversational in Portuguese
- Superior customer service
- Shift work experience
Timeline
Security Officer
Officer
11.2022 - Current
Customs Officer
H.M. Customs Bermuda
11.2012 - 10.2020
Retail Worker
Bermuda Bookstore
03.2007 - Current
Vocational Animation - Vocational-Technical Education
Sheridan College
Associate of Arts - Liberal Arts
Saint Leo College
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