Laurin Davis
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Charities Administrator
Registry General, Ministry of Social Development
01.2022 - Current
- Receive and process all applications - checking for accuracy and completeness as per the Charities Act 2014.
- Work alongside the Legal and Compliance team to ensure AML/ATF regulations are adhered to.
- Update all information into electronic registering systems.
- Perform the role of secretary to the Charity Commissioners and handling administrative duties for the department.
- Schedule meetings and arrange board rooms.
- Prepare agenda and files for meetings.
- Meeting minute taking.
- Provide statistical information to the Registrar General for Public Access to Information.
- Answering telephone, and email correspondence in a timely fashion
- Successfully planned and coordinated company events and teamwork activities
- Coordinated company events and teamwork activities to foster teamwork and boost employee morale.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Head Concierge
Golf Villas Residence Club at Tuckers Point & Harbourcourt Residence Club at Tuckers Point
01.2018 - 01.2022
- Greeted guests upon arrival and departure daily
- Maintained exemplary telephone and email etiquette
- Worked with a variety of customers, some of whom were high profile, while always respecting their privacy, confidentiality, and working at the highest level of professionalism
- General admin duties (photocopying, faxing, scanning)
- Created customized itineraries for guests based on individual preferences and needs, enhancing their stay experience.
- Assisted guests with travel arrangements, ensuring seamless transportation experiences.
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with hotel departments to ensure smooth communication and coordination of guest services.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
Guest Service Agent
Dolphin Quest Bermuda
01.2014 - 01.2018
- Provide guests with sensational customer service including all aspects of reservations and retail merchandising and sales
- Greeting and checking in guests
- Answer calls, respond to queries, record and relay messages accurately and direct them to the appropriate crew-member or departments
- Training new staff and interns on office procedures
- Developed new filing and organizational practices within the company
- Ensured all files were updated, maintained, and organized efficiently
- Coordinate inventory orders
- Assist with event planning
Receptionist & Medical Records Attendant
Bermuda International Eye Institute
01.2012 - 01.2013
- Answer telephones and direct calls to appropriate members of staff
- Oversee receptionist area, including greeting patients and responding to request for information
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Compile and record medical charts, reports, or correspondence
- Maintain and organize medical records and technical library
- Pick up/ deliver patient records to various medical facilities
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
B.A - Psychology
Mount Allison University
HIGH SCHOOL DIPLOMA -
Saltus Grammar School
Skills
- Time Management
- Project Planning
- Customer service
- Attention to detail
- Recordkeeping and file management
- Office administration
- Proficient in Word, Excel, & Powerpoint
Timeline
Charities Administrator
Registry General, Ministry of Social Development
01.2022 - Current
Head Concierge
Golf Villas Residence Club at Tuckers Point & Harbourcourt Residence Club at Tuckers Point
01.2018 - 01.2022
Guest Service Agent
Dolphin Quest Bermuda
01.2014 - 01.2018
Receptionist & Medical Records Attendant
Bermuda International Eye Institute
01.2012 - 01.2013
B.A - Psychology
Mount Allison University
HIGH SCHOOL DIPLOMA -
Saltus Grammar School
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