Hi, I’m
Lalee Thomas
Bermuda
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
years of professional experience
1
Certification
Work History
Marlon Guevara
Concierge Agent
03.2023 - Current
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Making itinerary for arriving guests
- Writing welcome cards for visitors upon arrival
Ms. Smith
Volunteer worker
01.2019 - Current
Job overview
- Planning events for the community.
- Planning and implementing young adult programs
- Creating an inviting atmosphere at the library by maintaining a safe, attractive young adult area.
- Promoting ideas in the young adult collection.
- Promoting and encouraging reading by young adults.
- Advocating the rights of young adults.
Wendy Wilson
Camp Counselor
10.2022 - 10.2022
Job overview
- Worked with children of varying age, interests, skills, and developmental levels.
- Supervised groups of children in log cabins for sleepaway camp.
- Led groups of children safely through a variety of camp activities.
- Supervised camper activities to address behavioral issues and promote fun, safety, and inclusivity.
Ms. Jenny
Shampoo assistant
07.2022 - 08.2022
Job overview
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment, and sweeping floors.
- Assisted in maintaining the salon's schedule.
- Maintained a professional and friendly demeanor to greet clients for customer satisfaction.
- Answered telephone calls and scheduled appointments using telephones.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Provided special treatments involving shampooing, rinsing, and conditioning hair.
- Kept utensils properly washed and disinfected to meet hygienic standards.
- Cleaning up the shop
- Blow-drying hair.
Education
CedarBridge Academy, 1 CedarBridge Ln, DV 02, Bermuda
No Degree
06.2023
Whitney Institute Middle School, 59 Middle Rd, Flatts Village FL 06, Bermuda
06.2019
Skills
- Organizational skill
- Time management
- Interpersonal Skills
- Shelving Items
- Taking Messages
- Meeting Participation
- Leadership
- Janitorial Duties
- Job Assignments
- Inbound Phone Calls
Certification
- Outstanding work ethic, Certificate of achievement, December 2021
- Certificate of Honors, February 2022
- Academic Merit, February 2022
- CPR Certificate, July 3, 2022
- Certificate of High honors, December 2022
Timeline
Concierge Agent
Marlon Guevara
03.2023 - Current
Camp Counselor
Wendy Wilson
10.2022 - 10.2022
Shampoo assistant
Ms. Jenny
07.2022 - 08.2022
Volunteer worker
Ms. Smith
01.2019 - Current
CedarBridge Academy
No Degree
Whitney Institute Middle School
- Outstanding work ethic, Certificate of achievement, December 2021
- Certificate of Honors, February 2022
- Academic Merit, February 2022
- CPR Certificate, July 3, 2022
- Certificate of High honors, December 2022
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