Kyle Smith
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a passion for customer service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
Sal Ltd
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bermuda Pet Sitters
05.2023 - 06.2024
- Safely transporting dogs to and from their homes
- Communicate with clients to provide information on dog behavior, exercise and care during dog walker instructions sessions or when on walks, as needed
- Monitor dog walks and the fitness and condition of the dogs, including weight, eating habits, breathing rate, temperature, and pulse rates
Camp Counselor
Smash Table Tennis Club
05.2020 - 08.2020
- Documented activities, injuries and accidents to inform parents and maintain consistent records
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Inspected equipment and machinery to verify functionality and safety
- Worked with children of varying age, interest, skill, and developmental levels
- Kept athletic and games equipment and facilities organized and maintained
- Liaised with community organizations to promote recreational activities
Dolphin Trainer
Dolphin Quest Bermuda
03.2017 - 10.2018
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing
- Conditioned behavior and acclimated both naïve and experienced animals with supervision
- Conferred with management about methods for continuing training and reinforcing methods taught in classes
- Utilized positive reinforcement techniques to successfully train animals
- Conditioned new behaviors and maintained existing behavior criteria
- Observed animals during different activities to identify possible illnesses or injuries requiring care
Customer Service Representative
Rockfire Inc.
01.2017 - 08.2018
- Promptly responded to inquiries and requests from prospective customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded proactively and positively to rapid change
Housekeeper
Hamilton Princess & Beach Club - A Fairmont Managed Hotel
01.2010 - 02.2011
- Washed and put away kitchen dishes, utensils and glassware
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Hang, cleaned and rehung draperies to maintain freshness
- Handled requests for extra linens, toiletries and other supplies
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
Education
High School Diploma -
Columbia High School
Huntsville, ALSkills
- Issue Identification
- Time Management
- Materials Storage
- Reading Comprehension
- Excellent communication and negotiation skills
- Professional appearance and attitude
- Customer Engagement
- Teamwork and collaboration
- Effective Troubleshooting Skills
Timeline
Sales Associate
Sal Ltd
06.2024 - Current
Bermuda Pet Sitters
05.2023 - 06.2024
Camp Counselor
Smash Table Tennis Club
05.2020 - 08.2020
Dolphin Trainer
Dolphin Quest Bermuda
03.2017 - 10.2018
Customer Service Representative
Rockfire Inc.
01.2017 - 08.2018
Housekeeper
Hamilton Princess & Beach Club - A Fairmont Managed Hotel
01.2010 - 02.2011
High School Diploma -
Columbia High School
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