Summary
Overview
Work History
Education
Skills
Current Studies
Microsoft Certifications
References
Personal Information
Timeline
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Kregan Pillay

Tongaat,KZN

Summary

Dynamic ICT Support Technician with proven expertise at Crawford College North Coast for 10yrs, excelling in Microsoft Office 365, Windows and desktop support. Adept at managing complex IT environments, I leverage my IT skills to enhance system performance and user satisfaction, ensuring seamless integration of technology in educational settings. Dependable professional with several years of IT experience. Successfully assist end-users with complex technical issues. Communicate complicated concepts clearly and professionally handle wide-ranging questions.

Overview

15
15
years of professional experience

Work History

ICT Support Technician

Crawford College North Coast
09.2011 - 05.2022
  • Company Overview: Private Education
  • Support for Microsoft Teams
  • Engaging with teachers, management and students on a daily basis.
  • Providing Desktop/Server Remote and onsite support.
  • Routine onsite Server/Desktop Maintenance for campus sites.
  • Hardware/Software repairs and Data Recovering
  • Installation, configuring and maintaining Desktops, Switches and Wireless Access Points
  • Installation, configuring and maintaining Projectors, Telephones and Printers
  • Configuring and Troubleshooting Network/Wi-Fi/Multifunction Printers
  • Tablet and Phone software configurations and integrations
  • Conducting site inspections and scoping
  • Project Planning and Management
  • Active Directory User Management
  • Office 365 Support and maintenance
  • Configuring Office 365 Migrations from On Premise Exchange to Microsoft Online
  • Apple Devices integration into Windows Environment
  • Apple MDM setup for School Environment
  • Management of Google G Suite and Cloud Domain Users
  • Call Logging and Hardware Warranty claims
  • Asset Management and Administration of all IT Hardware and Software
  • On Site Repair of Hardware and Printers (where applicable)
  • Engaging with 3rd Party Vendors and IT Service Providers

Sales/Technical Assistant

PC Zone
Ballito
04.2010 - 08.2011
  • Company Overview: Retail and PC Repairs
  • Computer Hardware Repairs and Sales
  • Troubleshooting issues that customers faced
  • Provided desktop support to customers over the phone
  • Retail and PC Repairs

Installation and Support

Buffelsdale Primary School
12.2006 - 01.2007
  • Company Overview: Public School
  • Installation of the school's computer lab
  • Installed all necessary software and hardware
  • Provided desktop support

Education

3 Year Diploma in Application Software and Networking - Network Systems, Software Project Management, Development Systems, Commercial Programming, Technical Programming, SQL Server, ICT, Web Page Design

Oval International Campus
Durban
11.2010

Matric with University Exemption - English, Afrikaans, Mathematics, Biology, Art, Geography

Belverton Secondary School
Tongaat
12.2007

Skills

  • Microsoft Windows 8
  • Microsoft Windows 10
  • Microsoft Windows 11
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012 R2
  • Microsoft Exchange Server 2011
  • Microsoft Office 2003
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Microsoft Office 2013
  • Microsoft Office 2016
  • Aruba Wireless
  • Ubiquity UniFi Wireless
  • Google G-Suite
  • Microsoft Office 365
  • Palo Alto 500
  • Project Management
  • Remote and Onsite Desktop/Server Support
  • Web Page Design
  • Graphical Design
  • Networking

Current Studies

  • Azure AZ 104
  • Microsoft 365 Co-Pilot

Microsoft Certifications

Microsoft Azure AZ900

References

  • Mr Dane Christian, Crawford College North Coast, +27 (073) 913 0099
  • Mr. Kreesen Moodley, PC Zone (Ballito), +27 (076) 413 4824

Personal Information

  • ID Number: 9003185035081
  • Date of Birth: 03/18/90
  • Nationality: South African
  • Driving License: Code 8 (South African)

Timeline

ICT Support Technician

Crawford College North Coast
09.2011 - 05.2022

Sales/Technical Assistant

PC Zone
04.2010 - 08.2011

Installation and Support

Buffelsdale Primary School
12.2006 - 01.2007

3 Year Diploma in Application Software and Networking - Network Systems, Software Project Management, Development Systems, Commercial Programming, Technical Programming, SQL Server, ICT, Web Page Design

Oval International Campus

Matric with University Exemption - English, Afrikaans, Mathematics, Biology, Art, Geography

Belverton Secondary School

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