Kori Mills
Hamilton,Bermuda
Summary
Dedicated Customer Service Representative team player bringing professional skills in oral and written communication, active listening and analytical problem-solving skills to enhance customer experiences by understanding customer desires and goals. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lloyds Banking Group
03.2021 - 12.2022
- Provide imformation on banking products and services to customers over the phone.
- Respond to questions or complaints from customers and help them resolve their issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
Education
Bachelor of Business Administration - Accounting And Finance
Clarendon College
Nottingham09.2018
Massage Therapist - Massage Therapist/Esthetician
Clarendon College
United Kingdom09.2017
Skills
- Scheduling
- Report Generation
- Product Knowledge
- Consultative Sales
- Call Management
- Microsoft Office Suite
- Account Updating
Certification
- CMT - Certified Massage Therapist
- LMT - Licensed Massage Therapist
Timeline
Customer Service Representative
Lloyds Banking Group
03.2021 - 12.2022
Bachelor of Business Administration - Accounting And Finance
Clarendon College
Massage Therapist - Massage Therapist/Esthetician
Clarendon College
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