Kitwana A. Williams
Summary
Results-driven media sales professional with a strong background in sales management. Adept at leading successful sales strategies to boost client relationships and revenue streams. Skilled in client negotiations and strategic planning, with a proven track record of driving successful sales initiatives and fostering client relationships. Experienced in leading teams to achieve significant results and seamlessly adapting to market changes. Known for excellent communication and strategic selling skills.
Overview
18
18
years of professional experience
Work History
Media Sales Manager
Bermuda Broadcasting Company
08.2022 - Current
- Developed and executed strategic sales plans to increase market share and revenue.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify opportunities for growth and product development.
- Negotiated contracts with major advertisers, maximizing profitability for media placements.
- Consistently exceeded quarterly sales targets by proactively identifying new business opportunities and leveraging existing client relationships.
- Developed strong client relationships through consistent communication and tailored advertising solutions for improved customer retention.
- Increased advertising revenue by identifying and targeting key clients for media sales opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Customer Success Associate
One Communications
01.2021 - 06.2022
- Customer Success: Ensure all new service delivery implementation activities (primarily mid-size and small business accounts) and support queries are executed to customer satisfaction.
- Facilitated onboarding processes for new clients, ensuring smooth transitions and satisfaction.
- Collaborated with cross-functional teams to address customer issues and improve service delivery.
- Delivered high-quality training sessions for clients on product usage and functionality, increasing user adoption rates.
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
- Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
Executive Assistant, Office Manager & Sales Coordinator
Fireminds Ltd.
01.2017 - 01.2021
- Reporting directly to the CEO, COO & VP of Sales, providing daily support, and serving as the primary point of contact for the Office & Internal Sales Team.
- Executive Assistant: Completes a broad variety of administrative tasks for the President & CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
- Office Manager: Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Sales Coordinator: Coordinating the sales team by managing schedules, daily reporting, and communicating relevant information. Ensuring the adequacy of sales-related equipment or material. Responding to complaints from customers and give after-sales support when requested.
Front Office Supervisor
The Loren at Pink Beach
04.2017 - 07.2017
- Supervised front office operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored front desk staff, fostering a culture of excellence and teamwork.
- Managed scheduling and staffing for front office team, optimizing coverage during peak times.
- Developed standard operating procedures to enhance workflow efficiency and consistency in service.
- Enhanced the overall standards of the Front Office resulting in a vast increase in positive guest satisfaction and reviews over 3 months.
- Coordinated and executed on-the-job training to enhance the front office staff’s level of performance and encourage professional development.
- Acted as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest.
- Created & implemented policies and standard operating procedures to improve efficiency.
Personal Concierge/Guest Service Manager
Elbow Beach Resort
01.2014 - 01.2017
- Provided high-end personalized and comprehensive services pre and post arrival to hotel guests, creating a pleasant experience. Additionally, lead and supported the Front Desk as the Guest Service Manager overseeing daily operations and acted as the primary point of contact for guests whilst providing hands-on assistance to staff.
- Maintained a pro-active and leading role in terms of service, culture, development, team image, procedures, and skill development.
- Improved service standards by communicating and assisting staff to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Facilitated the ease of planning for hotel guests by serving as their host, handling their requests efficiently and offering expert knowledge about Bermuda.
- Dealing efficiently with day-to-day billing and guest service queries.
- Composed weekly work schedules, effectively trained and managed front desk staff on delivering proper check-in, front desk procedures, and resolving conflicts.
Catering & Conference Services Coordinator
Hamilton Princess & Beach Club
01.2008 - 01.2014
- Provided a full range of support services for the Directors & Managers of the department.
- Coordinated and provides booking and logistical services for clients requiring space for conferences, events, workshops, and meetings.
- Successfully assisted and managed all daily administrative duties to 2 Directors and 2 Managers.
- Prepared required daily reports, presentations, contracts and correspondence
- Created, maintained and reconciled all client files.
- Handled all incoming calls, inquiries and client follow up communications.
- Organized all internal meetings and set ups.
- Successfully directed and executed many high-end business meetings, special events independently.
Education
Bachelor Of Hosp. Management - Business Operations
Niagara College
01.2008
High School Diploma 13th Grade - undefined
Fredericton High School
01.2002
High School Diploma - undefined
Saltus Grammar School
01.2001
Skills
- Proven reliability
- Strong focus on accuracy
- Service excellence
- Effective written and verbal communication
- Team Leadership & Management
- Self-driven initiative
- Planning & Organization
- Advanced Computer Skills
- Self-Driven/Motivated
- Advertising expertise
- Multimedia knowledge
- Content strategy
- Client acquisition
References
Conor, McGowan, Chief Executive Officer, cmcgowan@fireminds.com, 441.478.1509, Fireminds
PROFESSIONAL DEVELOPMENT & ACHIEVEMENTS
- Certified Professional Sales Person (CPSP) National Assoc. of Sales Professionals / 2021
- Certified Tourism Ambassador Bermuda Tourism Authority / 2016
- Bermuda Tourism Authority Radio Campaign Tourism Appreciation Campaign / 2015
- Volunteer Teacher At Gilbert Institute Primary School BHI - Hospitality Skills=Life Skills Program / 2014
- Certificate, Hotel Revenue Management E-Cornel, Cornell University / 2011
Timeline
Media Sales Manager
Bermuda Broadcasting Company
08.2022 - Current
Customer Success Associate
One Communications
01.2021 - 06.2022
Front Office Supervisor
The Loren at Pink Beach
04.2017 - 07.2017
Executive Assistant, Office Manager & Sales Coordinator
Fireminds Ltd.
01.2017 - 01.2021
Personal Concierge/Guest Service Manager
Elbow Beach Resort
01.2014 - 01.2017
Catering & Conference Services Coordinator
Hamilton Princess & Beach Club
01.2008 - 01.2014
High School Diploma 13th Grade - undefined
Fredericton High School
High School Diploma - undefined
Saltus Grammar School
Bachelor Of Hosp. Management - Business Operations
Niagara College
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