Summary
Overview
Work History
Skills
Volunteering
Timeline
Generic

Kimora Rubaine

193 North Shore Road, Hamilton Parish, Hill Top Drive,Bermuda

Summary

I am an ambitious, motivated Associate of Science student who is taking a gap year. I am seeking to apply my transferable skills in costumer service, teamwork, problem-solving, and communication

Overview

3
3
years of professional experience

Work History

Retail Merchandiser

Peoples Pharmacy
Bermuda
11.2023 - Current
  • Performed data entry tasks related to the tracking of inventory levels.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Ensured compliance with company policies and procedures regarding safety regulations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.

Pet Sitter

Self employed
Hamilton Parish
02.2023 - Current
  • Provided exceptional pet care by following detailed instructions from owners, ensuring specific needs and routines were met
  • Monitored the safety of every animal to prevent injuries from other animals or environmental hazards
  • Developed long-term relationships with clients and bonded with animals through regular contact
  • Developed daily routines by offering exercise opportunities through walks and play activities
  • Communicated effectively to owners on unusual behavior and health-related issues

Merchandiser

Brown & Company
Bermuda
10.2023 - 11.2023
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Developed promotional strategies to increase sales of featured products.
  • Researched new products to determine potential success in assigned stores.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.
  • Learn how to work POS systems ]
  • Manage cash
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.

Fairmont Gold Attendant

Hamilton Princess & Beach Club
76 Pitts Bay Rd, Pembroke HM 08, Bermuda
04.2023 - 09.2023
  • As the first point of contact, welcomed guest to the Fairmont Gold luxury Lounge, exclusively providing, VIP services, turning moments into memories for guest
  • Ensure the privacy and confidentiality of guest information was an essential practice
  • Exercised effective time management by quickly responding to inquiries and room request made online, by phone, and via email while greeting patrons to conduct the check-in process
  • Developed a comprehensive understanding of the Hotel's facilities, services, and offering to enhance a guests experience.
  • Proficient in documentation and information processes by inputting costumer data into reservation systems, posting charges, updating accounts, and issuing bills to departing guests.
  • Create extra-special moments for guests at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc.
  • handled cash and credit card payments, adhering to the Hotel's cash handling policy and PCI compliance.
  • Resolved guest concerns promptly and efficiently and reported unusual occurrences or requests to the Management.

Retail Associate

Hamilton Properties Retail Limited
Hamilton,Bermuda
11.2022 - 05.2023
  • Presented a neat, professional appearance and a positive attitude, enhancing the store's reputational image and customers' perceptions
  • Obtained crucial accuracy and attention to detail by completing store transactions to prevent and minimize errors.
  • Used detailed knowledge of product information and effective communication with costumers to provide a unique product suggestion
  • arranged merchandise for display tp highlight new styles, attract customers and enhance sales
  • Invited customers to participate in-store activities and promotions, generating new business and increasing customer loyalty

Fairmont Gold Server

Hamilton Princess & Beach Club
Hamilton, Bermuda
07.2021 - 11.2022
  • Provided service to guests in FAirmont Gold (VIP) lounge, delivering and exceptional experience
  • maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Handle conflicts, disagreements, and complicated situations with professionalism and diplomacy
  • Maintained strict organization and sanitation in adherence to all Health & Safety training, guidelines, and work practices during and following the pandemic
  • Adapt to dynamic industry environments, obtaining resilience to changes in guest demands, hotel policies, or team collaborations.

Skills

  • Cashflow planning and managment
  • Exceptional communication
  • POS operational skills
  • Interpersonal skills

Volunteering

Volunteered to create positive change, build connections, learn, grown and contribute to better my community through: 

  • Meals on Wheels
  • KBB ( Keep Bermuda Clean)
  • Food Drive for Hamilton Princess & Beach Club
  • Club Salvation Army

Timeline

Retail Merchandiser

Peoples Pharmacy
11.2023 - Current

Merchandiser

Brown & Company
10.2023 - 11.2023

Fairmont Gold Attendant

Hamilton Princess & Beach Club
04.2023 - 09.2023

Pet Sitter

Self employed
02.2023 - Current

Retail Associate

Hamilton Properties Retail Limited
11.2022 - 05.2023

Fairmont Gold Server

Hamilton Princess & Beach Club
07.2021 - 11.2022

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Kimora Rubaine