Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kiera Simons

Hamilton,BMD

Summary

Dynamic sales associate with a proven track record at Gibbon Home Store, excelling in customer service and upselling. Leveraged creativity to enhance product offerings and fostered strong customer relationships, resulting in increased sales revenue. Skilled in teamwork and problem-solving, consistently delivering exceptional shopping experiences.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

Gibbon Home Store
08.2024 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions to effectively inform customers.
  • Operated point-of-sale system efficiently for transaction processing.
  • Learned store layout to provide accurate direction and assistance to customers.
  • Supported visual merchandising efforts to maintain appealing store displays.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier

Glaze Bakery
11.2022 - 07.2024
  • Processed customer transactions efficiently using point-of-sale system.
  • Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
  • Maintained accurate cash drawer, ensuring compliance with financial policies.
  • Assisted in inventory management, tracking stock levels and restocking items as needed.
  • Trained new staff on operational procedures and customer interaction standards.
  • Welcomed customers and helped determine their needs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Ice Cream Maker

Mix & Roll
04.2022 - 10.2022
  • Operated ice cream machines to produce high-quality frozen desserts consistently.
  • Monitored ingredient inventory levels, ensuring timely restocking and minimizing waste.
  • Developed new flavors by experimenting with ingredients and techniques, enhancing product variety.
  • Collaborated with team members to maintain cleanliness and adherence to safety protocols in production area.
  • Assisted in customer engagement activities at events, promoting products and gathering feedback for future improvements.

Education

High School Diploma -

Lake Mary High
Lake Mary, FL
05.2020

Associate of Arts - Business Admistration

Bermuda College
Bermuda
05.2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Goal oriented
  • Upselling and cross selling
  • Creativity

Accomplishments

  • Completed the Ignite Summer Internship Program in 2022.
  • Volunteered with Big Brothers, Big Sisters of Bermuda.
  • Completed PACE bartending program at Bermuda College.

Timeline

Sales Associate

Gibbon Home Store
08.2024 - Current

Cashier

Glaze Bakery
11.2022 - 07.2024

Ice Cream Maker

Mix & Roll
04.2022 - 10.2022

High School Diploma -

Lake Mary High

Associate of Arts - Business Admistration

Bermuda College

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Kiera Simons