Khalid Daniels
Summary
IT professional with 2-3 years of experience. Experience in Service Desk Support and Systems Administrative tasks, with a passion for customer service and end user education. Experience with Windows 10/11, Android, iOS, Microsoft 365, Active Directory, Citrix, Microsoft Intune, and Azure Entra ID.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Consultant
Frontier Bermuda / Renaissance Reinsurance
2025.02 - Current
- Prepared imaging for 200 Windows 11 machines for a company wide deployment with accuracy, ensuring seamless transition for end end-users.
- Configured devices using Mobile Device Management (MDM) tools, including Intune, to streamline applications and enhance security.
- Responsible for Hardware Asset Management and Group Policy permissions for Windows 11 Deployment.
- Installed and configured applications and settings to meet end user’s operational requirements.
- Contractual arrangement scheduled to end November 3,2025
Service Desk Analyst
Bermuda Hospitals Board
2024.02 - 2025.02
- Collaborate with IT teams to address complex technical problems and improve service delivery
- Provide end-user support for Microsoft Windows 10/11, providing support for applications
- Manage and resolve service desk tickets using established ticketing systems
- User account creation, modification, user group assignment and deactivation in Active Directory
- Maintain accurate records of service requests and resolutions in the ticketing system
Computer Lab Supervisor
Department of Corrections
2023.07 - 2024.03
- Oversee the daily operations of the prison computer lab, ensuring a secure and efficient environment
- Supervise and guide inmates in the use of computer equipment and software, providing necessary training and support
- Monitor and report on lab usage and performance, including generating reports and analyzing data for continuous improvement
- Coordinate with IT staff to manage system updates, software installations, and network security
- Assist in facilitating educational programs related to IT and computer skills for inmates.
Building Caretaker and Maintenance Coordinator
Corporation of Hamilton
2021.03 - 2023.07
- Responsible for the upkeep, maintenance, and security of buildings, ensuring a safe and functional environment for occupants
- Offer email documentation support to Superintendent and Ports Facilities Security Officer regarding building projects and upgrades
- Respond to building tenant issues to provide immediate resolution and improve satisfaction
- Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of public buildings
- Identified internal problems and recommended solutions to upper management
Professional Barber
Self Employed
2017.09 - 2021.02
- Developed positive relationships with clients to ensure repeat business opportunities.
- Advised customers on styling options for their hair type and lifestyle.
- Educated clients about different hairstyles, cuts, shaving techniques and aftercare advice.
- Provided haircuts, shaves, trims, fades, and other barbering services to clients.
Floor and Sales Supervisor
Vineyard Vines By A.S Coopers
2016.08 - 2019.09
- Oversee daily operations on the sales floor, ensuring a high standard of customer service and presentation
- Supervise and train associates, providing guidance on sales techniques, product knowledge, and customer interaction
- Manage inventory levels, including restocking and visual merchandising to drive sales and maintain store aesthetics
- Handle customer inquiries and resolve issues promptly to ensure a positive shopping experience.
Social-Media and iPad Technology Teacher
Bermuda College
2015.09 - 2016.09
- Conduct engaging and informative classes on iPad usage and social media platforms
- Develop and deliver instructional materials tailored to various skill levels and learning objectives
- Providing hands-on training for using iPads, including applications, settings, and troubleshooting
- Teach social media best practices, including content creation, User Interface navigation and privacy settings
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University
12.2026
Associate of Arts - Liberal Arts (Art and Design)
Bermuda College
05.2015
Skills
- Windows 11 deployment
- Windows 10
- Microsoft Intune
- Autopilot
- Microsoft Azure Entra ID
- Azure Active Directory
- Citrix DaaS
- Cisco Webex
- Remote Support
- Jira
- Fresh Service
- Hardware Asset Management
Certification
- IT Technical Support (Coursera / Google) The course covered managing and troubleshooting Windows Operating Systems. Additionally, it included basic system administration tasks like user management and permissions.
- Working as an IT Support Technician (Alison Courses) IT Support Essentials How to locate, diagnose and resolve technical issues related to hardware and software.
- IT Help Desk (LinkedIn Learning) Foundational roles of technicians, essential software tools, basic networking concepts, effective troubleshooting methods
- Building a Mobile Endpoint Management Solution with Intune (LinkedIn Learning) Mobile device management Endpoint security Microsoft Intune configuration
- Windows 11 Implementation (LinkedIn Learning) Understand Windows 11 requirements, installation options, and edition choice. Perform post-installation tasks like notification setup, Bluetooth management, and corporate configuration.
- Windows 11 User Support (LinkedIn Learning) Supporting Users covers Windows administration and technical support essentials
Timeline
Information Technology Consultant
Frontier Bermuda / Renaissance Reinsurance
2025.02 - Current
Service Desk Analyst
Bermuda Hospitals Board
2024.02 - 2025.02
Computer Lab Supervisor
Department of Corrections
2023.07 - 2024.03
Building Caretaker and Maintenance Coordinator
Corporation of Hamilton
2021.03 - 2023.07
Professional Barber
Self Employed
2017.09 - 2021.02
Floor and Sales Supervisor
Vineyard Vines By A.S Coopers
2016.08 - 2019.09
Social-Media and iPad Technology Teacher
Bermuda College
2015.09 - 2016.09
Associate of Arts - Liberal Arts (Art and Design)
Bermuda College
Bachelor of Arts - Information Technology
Southern New Hampshire University
Strengths
- Technical Problem Solving Proven expertise in troubleshooting issues, ensuring minimal business downtime.
- Team Leadership Experience in customer service leadership, establishing effective communication and rapport with clients.
- Customer Experience Champion Excel at managing and exceeding customer expectations, providing unparalleled client experience.