Khalid Daniels
5 Cove Valley Drive,DD02
Summary
Resourceful professional highly skilled in administration and coordination. Highly-motivated with the desire to take on new challenges. Strong aptitude in adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
Bermuda Hospitals Board
Paget
02.2024 - Current
- Act as a single point of contact for phone calls and emails from staff regarding ITS issues and queries
- Resolve technical issues by instructing customer or taking control of the customers PC or workstation and take corrective action
- Created accounts for new users in Active Directory and assigned permissions accordingly.
- Prioritized and organized tasks to efficiently accomplish service goals.
Computer Lab Supervisor
Department of Corrections (WestGate Facility)
Sandys , Bermuda
07.2023 - 03.2024
- Computer Literacy support , Windows 10 , Microsoft 365 and Web Applications.
- Monitored students for proper usage of computers and equipment, ensuring adherence to lab rules.
- Assist with scheduling and other related administrative task
- Developed policies and procedures related to computer use in the lab.
Property Caretaker (City Hall & Ports)
Corporation of Hamilton
Hamilton
03.2021 - 07.2023
- Offer email and communication support to Upper Management regarding building projects and upgrades.
- Respond to building tenant issues to provide immediate resolution and improve satisfaction.
- Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of public buildings.
- Identified internal problems and recommended solutions to upper management.
Assistant Store Manager Trainee
Vineyard Vines By A.S Coopers
Hamilton
08.2016 - 09.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
IPad and Social Media Instructor
Bermuda College
Paget
09.2015 - 04.2016
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
Bookstore Associate
Bermuda College Bookstore
01.2015 - 01.2016
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Education
Associate of Arts - Art And Design
Bermuda College
Designation Certificate - Building And Systems Maintenance
Building Owners Management Institute
Alison Courses
Some College (No Degree) - Coursera
IT : Technical Support Fundamentals
Some College (No Degree) - Supervisors' Guide To Effective Supervision
Training Today Silver
Skills
- Microsoft Windows and MacOS
- Remote Technical Support
- Account Administration
- Application support
- Team Oriented
- Escalation management
- Problem Resolution
- Training abilities
- Customer Service Leadership
- Client Experience Driven
Timeline
Service Desk Analyst
Bermuda Hospitals Board
02.2024 - Current
Computer Lab Supervisor
Department of Corrections (WestGate Facility)
07.2023 - 03.2024
Property Caretaker (City Hall & Ports)
Corporation of Hamilton
03.2021 - 07.2023
Assistant Store Manager Trainee
Vineyard Vines By A.S Coopers
08.2016 - 09.2017
IPad and Social Media Instructor
Bermuda College
09.2015 - 04.2016
Bookstore Associate
Bermuda College Bookstore
01.2015 - 01.2016
Associate of Arts - Art And Design
Bermuda College
Designation Certificate - Building And Systems Maintenance
Building Owners Management Institute
Alison Courses
Some College (No Degree) - Coursera
IT : Technical Support Fundamentals
Some College (No Degree) - Supervisors' Guide To Effective Supervision
Training Today Silver
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