Kenneth Gardner
St. Georges,Bermuda
Summary
A Knowledgeable Operations Agent with proven expertise in managing support work for passanger aircraft. Loads, unloads and tracking baggage and cargo. Well-versed in obtaining required documentation and implementing required safety measures.
Overview
10
10
years of professional experience
Work History
Customer Service and Operations Agent
American Airlines
10.2019 - Current
- Overseeing flight loading, Relaying fueling Amounts, Logging fueling, cargo and passenger information, Coordinating with ramp and security staff, Carrying out monthly audits of security staff, Coordinating between multiple Airport departments in times of delay and emergencies, Relaying information between local tower and AA dispatch, Updating weather conditions.
Customer Service Agent - Air Canada/JetBlue
Menzies Aviation
05.2016 - 10.2019
- Check-in &Gate: Document verification, Fee collection, Deboarding and boarding Aircraft, Filing delayed baggage claims, Corresponding with customers in regrades to delayed baggage, Filing damaged luggage claims, Logging baggage inventory, Clearing bags through customs, Arranging bags for delivery
Graphic Artist
Uniquely Yours
08.2015 - 12.2016
- Creating designs to customer request, Updating Website, Image Editing, Inventory stock taking
Data Entry clerk/Deliveryman
Bermuda Yellow Pages
05.2014 - 09.2015
- Updating address Information, Website update, Logging inventory stock, Delivering Phonebooks
Education
Bachelor's Degree, Graphic Design -
Cambridge School of Visual & Performing Arts
Cambridge,Uk06.2015
High school diploma -
Berkeley Institute
06.2010
Skills
- Data Entry
- Customer Relations
- Team coordination
- Microsoft Excel
- Microsoft Word
- Escalation and resolution
- Auditing
- Company compliance
- Fee collecting
- Price calculation
- Passenger Assistance
- Load Planning
- Flight Operations Records
Timeline
Customer Service and Operations Agent
American Airlines
10.2019 - Current
Customer Service Agent - Air Canada/JetBlue
Menzies Aviation
05.2016 - 10.2019
Graphic Artist
Uniquely Yours
08.2015 - 12.2016
Data Entry clerk/Deliveryman
Bermuda Yellow Pages
05.2014 - 09.2015
Bachelor's Degree, Graphic Design -
Cambridge School of Visual & Performing Arts
High school diploma -
Berkeley Institute