A Knowledgeable Operations Agent with proven expertise in managing support work for passanger aircraft. Loads, unloads and tracking baggage and cargo. Well-versed in obtaining required documentation and implementing required safety measures.
Overview
10
10
years of professional experience
Work History
Customer Service and Operations Agent
American Airlines
10.2019 - Current
Overseeing flight loading, Relaying fueling Amounts, Logging fueling, cargo and passenger information, Coordinating with ramp and security staff, Carrying out monthly audits of security staff, Coordinating between multiple Airport departments in times of delay and emergencies, Relaying information between local tower and AA dispatch, Updating weather conditions.
Customer Service Agent - Air Canada/JetBlue
Menzies Aviation
05.2016 - 10.2019
Check-in &Gate: Document verification, Fee collection, Deboarding and boarding Aircraft, Filing delayed baggage claims, Corresponding with customers in regrades to delayed baggage, Filing damaged luggage claims, Logging baggage inventory, Clearing bags through customs, Arranging bags for delivery
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