Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Gardner

St. Georges,Bermuda

Summary

A Knowledgeable Operations Agent with proven expertise in managing support work for passanger aircraft. Loads, unloads and tracking baggage and cargo. Well-versed in obtaining required documentation and implementing required safety measures.

Overview

10
10
years of professional experience

Work History

Customer Service and Operations Agent

American Airlines
10.2019 - Current
  • Overseeing flight loading, Relaying fueling Amounts, Logging fueling, cargo and passenger information, Coordinating with ramp and security staff, Carrying out monthly audits of security staff, Coordinating between multiple Airport departments in times of delay and emergencies, Relaying information between local tower and AA dispatch, Updating weather conditions.

Customer Service Agent - Air Canada/JetBlue

Menzies Aviation
05.2016 - 10.2019
  • Check-in &Gate: Document verification, Fee collection, Deboarding and boarding Aircraft, Filing delayed baggage claims, Corresponding with customers in regrades to delayed baggage, Filing damaged luggage claims, Logging baggage inventory, Clearing bags through customs, Arranging bags for delivery

Graphic Artist

Uniquely Yours
08.2015 - 12.2016
  • Creating designs to customer request, Updating Website, Image Editing, Inventory stock taking

Data Entry clerk/Deliveryman

Bermuda Yellow Pages
05.2014 - 09.2015
  • Updating address Information, Website update, Logging inventory stock, Delivering Phonebooks

Education

Bachelor's Degree, Graphic Design -

Cambridge School of Visual & Performing Arts
Cambridge,Uk
06.2015

High school diploma -

Berkeley Institute
06.2010

Skills

  • Data Entry
  • Customer Relations
  • Team coordination
  • Microsoft Excel
  • Microsoft Word
  • Escalation and resolution
  • Auditing
  • Company compliance
  • Fee collecting
  • Price calculation
  • Passenger Assistance
  • Load Planning
  • Flight Operations Records

Timeline

Customer Service and Operations Agent

American Airlines
10.2019 - Current

Customer Service Agent - Air Canada/JetBlue

Menzies Aviation
05.2016 - 10.2019

Graphic Artist

Uniquely Yours
08.2015 - 12.2016

Data Entry clerk/Deliveryman

Bermuda Yellow Pages
05.2014 - 09.2015

Bachelor's Degree, Graphic Design -

Cambridge School of Visual & Performing Arts

High school diploma -

Berkeley Institute

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Kenneth Gardner