KAYLA CHRISTOPHER
Bermuda,Warwick
Summary
A detail-oriented Human Resources Associate with a strong customer service orientation, who maintains a high level of integrity and confidentiality. Working knowledge of HR policies and procedures and consistently prioritize workload to complete assigned deliverables within appropriate timelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate, HR Shared Services
Bermuda Hospitals Board
04.2022 - Current
- Managed customer and employee relations through communication and helpful interactions in fast paced environment.
- Assisted in training new staff on customer services strategies and techniques.
- Coordinated interview process for full range of positions within hospital.
- Proofing and processing job advertisements
- Inputted and maintained employee data to keep information current and accurate.
- Personally conducted interviews with candidates and management team for entry level positions.
- Managed onboarding process for incoming local and international employees.
Staff Covid Surveillance Tester
Bermuda Hospitals Board
10.2021 - 04.2022
- Contacting noncompliant staff, informing them of requirements, and tracking responses
- Enforced rules and held staff accountable for not following COVID regulations.
- Tracking testing kit inventory
- Preparing testing kits for staff use
- Delivering completed tests to transporter
Call Center Representative
Covid-19 Call Center
11.2020 - 02.2022
- Processed Travel Authorization applications
- Scheduled COVID testing appointments
- Resolved concerns by telephone and email for travelers and members of the public
- Inputted data from the team's phone calls
- Maintained up-to-date knowledge of rules and regulations.
Project Admin Support, Project Management Office
Bermuda Hospitals Board
05.2021 - 10.2021
- Completed an options analysis with recommendation that was implemented by the department, across the organization.
- Scheduled hundreds of meetings for one of the hospital's largest projects
- Organizing recordings and attendance reports for the meetings
- Gathered documentation for the project for auditing purposes
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Research & Retrieval Clerk
Bermuda Hospitals Board
01.2021 - 04.2021
- Processed charts after service users were discharged
- Maintained a clean and tidy environment, and an organized filing system
- Built, closed out, and consolidated service user charts
- Ensured that chart locations are updated accurately
Administrative Assistant, Child&Adolescent Service
Bermuda Hospitals Board
08.2020 - 10.2020
- Prepared minutes and agendas for unit meetings
- Carried out secretarial duties including received incoming calls, scheduled appointments, and assisted visitors
- Built and closed out service user charts
- Maintained a clean and tidy environment, and an organized filing system
Temporary Data Entry Clerk
Department of Land Valuation
11.2019 - 06.2020
- Received, sorted, inputted and scanned confidential data
- Contacted members of the public to obtain and further clarify sensitive information
Event Coordinator
iElevate - Dr. Saadia Bean
12.2019 - 03.2020
- Developed communications plan including Facebook ads, radio and newspaper interviews, and flyer design
- Managed records of participants and tracked contact activity
- Managed administrative logistics of events planning, event booking, and event promotions.
Volunteer
Bermuda Heart Foundation
06.2019 - 11.2019
- Registered new patients and retrieved information for established patients
- Executed routine activities such as answering multi-line phones, faxing, filing and scheduling
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
Temporary Receptionist
Corporation of Hamilton
08.2019 - 09.2019
- Answered the multi-line telephone; taking and relaying messages; providing information to callers
- Collected payments, processed transactions and updated relevant records.
- Greeted all guests and customers with hospitality.
- Assisted fellow staff members with administrative tasks to support efficiency and productivity.
Property Manager
John Simmons
10.2017 - 09.2019
- Arranged property maintenance for 10 apartments; including repair work, landscaping, remodeling etc
- Maintained and updated original leases and renewal documents in digital and hardcopy format.
- Provided information regarding available units to prospective tenants and performed tours of the premise.
- Monitored timely receipt and reconciliation of rent collections, following up with delinquent tenants.
- Instituted process improvements
- Handled tenant complaints professionally, calling plumbers, repairmen, and other supporting services.
- Initiated court proceedings to recover rent owed.
- Monitored progress of maintenance and construction projects, providing updates. to relevant parties.
Processing Administrator
Department of Immigration
08.2017 - 03.2019
- Processed Status, Naturalization, Spousal Letter, and Permanent Resident applications
- Interacted with and assisted customers via telephone calls and emails
- Acted as a customer service representative
- Maintained confidentiality of customer applications
Summer Student Intern
Department of Immigration
06.2017 - 09.2017
- Processed passport applications and supporting documents
- Communicated with customers in high stress circumstances
Student Intern
International Gospel Center
01.2017 - 05.2017
- Reported to staff members to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported organization's needs.
- Communicated effectively with staff and accepted critiques and suggestions for areas of improvement.
- Managed bookstore inventory and reorganized for easier shopping.
- Created procedural documents for use of point of sales system.
- Entrusted with cash handling on weekly basis, reconciling cash donations with donation slips.
Education
Bachelor of Science - Business Administration, Entrepreneurship
ORAL ROBERTS UNIVERSITY
Tulsa, Oklahoma05.2017
Skills
- Microsoft Office Suite
- AS400
- Human Resources Services
- Customer Satisfaction
- Benefits Administration
- Onboard New Hires
- In person Interviewing
- Complaint Handling
- Great Interpersonal Skills, and Teamwork
Affiliations
Bermuda Human Resources Association
Certification
- HR Foundation Certificate, ICS Learn, United Kingdom - Expected July 2024
Hobbies
Cooking/Baking - I enjoy learning and perfecting new recipes.
Volunteering - Its brings me joy to give back to the community.
Timeline
Associate, HR Shared Services
Bermuda Hospitals Board
04.2022 - Current
Staff Covid Surveillance Tester
Bermuda Hospitals Board
10.2021 - 04.2022
Project Admin Support, Project Management Office
Bermuda Hospitals Board
05.2021 - 10.2021
Research & Retrieval Clerk
Bermuda Hospitals Board
01.2021 - 04.2021
Call Center Representative
Covid-19 Call Center
11.2020 - 02.2022
Administrative Assistant, Child&Adolescent Service
Bermuda Hospitals Board
08.2020 - 10.2020
Event Coordinator
iElevate - Dr. Saadia Bean
12.2019 - 03.2020
Temporary Data Entry Clerk
Department of Land Valuation
11.2019 - 06.2020
Temporary Receptionist
Corporation of Hamilton
08.2019 - 09.2019
Volunteer
Bermuda Heart Foundation
06.2019 - 11.2019
Property Manager
John Simmons
10.2017 - 09.2019
Processing Administrator
Department of Immigration
08.2017 - 03.2019
Summer Student Intern
Department of Immigration
06.2017 - 09.2017
Student Intern
International Gospel Center
01.2017 - 05.2017
Bachelor of Science - Business Administration, Entrepreneurship
ORAL ROBERTS UNIVERSITY
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