Summary
Overview
Work History
Education
Skills
Timeline
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Kandice Smith

Pembroke,Bermuda

Summary

Detail-oriented team player with excellent communication skills and a natural talent for creative and strategic thinking. Highly skilled in analyzing complex information. Proficient at collaborating with colleagues to achieve shared goals. Known for maintaining a positive attitude, working well under pressure, and delivering high-quality results. Committed to pursuing excellence in all aspects of work and continuously seeking new opportunities for growth and development.

Overview

12
12
years of professional experience

Work History

Front Desk Office Administrator

AutoStar Ltd
Pembroke
10.2022 - Current
  • Manage day-to-day operations for a busy automotive shop specializing in window tinting and car detailing, ensuring high-quality service and customer satisfaction.
  • Oversee vehicle detailing operations, including managing staff and performing quality control checks to ensure that all vehicles meet company standards.
  • Coordinate appointment scheduling and managing customer inquiries and estimates, utilizing strong organizational and communication skills to maintain efficient and effective operations.
  • Demonstrate a strong commitment to customer service, going above and beyond to provide personalized service and build lasting relationships with customers.

Food Service Representative

Bermuda General Agency
12.2020 - 07.2023
  • Provided comprehensive product knowledge, pricing information, and promotional offers to customers to facilitate informed decision-making
  • Served as the primary point of contact for customer inquiries and questions
  • Interacted with customers, promoting excellent service and experiences to generate repeat business
  • Collaborated closely with sales team members to develop a deep understanding of our product offerings and their Client's Needs.
  • Conducted daily financial transactions, including processing payments, charging accounts, and issuing refunds, and credits.

Reservations Agent

Coco Reef Resort Bermuda
11.2019 - 10.2020
  • Managed Reservations for a small island hotel, utilizing reservation software to process bookings and maintain accurate records.
  • Worked closely with guests to understand their needs and preferences, making personalized recommendations to enhance their stay at the hotel.
  • Collaborated with other hotel staff to coordinate guest needs and preferences to ensure a positive guest experience.
  • Maintained a high level of organization and attention to detail, ensuring accurate billing and timely follow-up on reservation inquiries and booking confirmations.
  • Maintained a positive and professional demeanor at all times, ensuring a welcoming and hospitable environment for my guest Collaborated with other hotel staff to coordinate guest needs and preferences to ensure a positive guest experience.

Temp Assistant to Sales & Marketing Director

Fairmont Southampton Princess
03.2018 - 06.2018
  • Provided administrative support for the sales and marketing team, including scheduling meetings and responding to phone and email inquiries.
  • Assisted with payroll processing and maintained accurate financial records.
  • Coordinated the director's schedule and ensured punctual arrival to all appointments.
  • Oversaw the director's travel arrangements, including coordinating transportation and preparing thorough expense reports upon their return, ensuring accurate and timely reimbursement and compliance with company policies.

Cashier / Food Server

Rum Bum Beach Bar
SOUTHAMPTON
07.2018 - 10.2019
  • Processed cash, debit, and credit transactions quickly and accurately in a fast-paced environment, handling Hundreds of transactions daily.
  • Demonstrated excellent customer service skills, providing prompt and friendly service to thousands of customers daily.
  • Collaborated with my team of servers and kitchen staff to provide a seamless Take-out dining experience for guests, ensuring that all orders were prepared and served promptly and accurately.
  • Demonstrated a strong work ethic and a willingness to take on additional responsibilities as needed, including cleaning and restocking duties during slower periods.


Front Desk Receptionist / Concierge

Coco Reef Resort Bermuda
03.2011 - 06.2016
  • Greeted guests warmly and provided exceptional customer service, anticipating their needs and ensuring a pleasant and memorable stay.
  • Served as the first point of contact for guest inquiries and requests, providing prompt and accurate information about hotel amenities, local attractions, and events.
  • Maintained accurate guest records and billing information, utilizing computerized reservation systems to manage bookings and room availability.
  • Coordinated reservations and room assignments, ensuring a smooth and efficient process for guests and staff.
  • Managed check-ins/check-outs, including handling cash/credit card transactions and verifying guest information.

Education

CEDARBRIDGE ACADEMY

Skills

  • Problem-solving
  • Telephone skills
  • Customer and client relations
  • Data entry
  • Multitasking and prioritization
  • Organized and reliable
  • Professional demeanor
  • Effective communication skills

Timeline

Front Desk Office Administrator

AutoStar Ltd
10.2022 - Current

Food Service Representative

Bermuda General Agency
12.2020 - 07.2023

Reservations Agent

Coco Reef Resort Bermuda
11.2019 - 10.2020

Cashier / Food Server

Rum Bum Beach Bar
07.2018 - 10.2019

Temp Assistant to Sales & Marketing Director

Fairmont Southampton Princess
03.2018 - 06.2018

Front Desk Receptionist / Concierge

Coco Reef Resort Bermuda
03.2011 - 06.2016

CEDARBRIDGE ACADEMY

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Kandice Smith