Kaela Skater
Bermuda
Summary
Resourceful Store Supervisor known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service, ensuring smooth store operations. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
STORE SUPERVISOR + MERCHANDISER + DATA ENTRY
Atelerie
Bermuda
08.2021 - Current
- Assigned tasks to staff according to workload requirements.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Directed and supervised staff performance.
- Built lasting client relationships by organizing and planning sales events.
- Supervised work of employees, training new team members and monitoring performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Increased sales by optimizing in-store promotional strategies.
- Dealt with customer complaints and rectified product and service issues.
SALES ASSOCIATE + OPERATIONS
ZARA
Liverpool
10.2019 - 06.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
SALES ASSOCIATE
FCUK, French Connection
, Bermuda
05.2019 - 09.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Computed purchases and received and processed cash or credit payment.
SALES ASSOCIATE
Topshop
London
10.2017 - 08.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
OPERATIONS TEAM & SALES ASSOCIATE
River Island
London
11.2016 - 10.2017
- Developed promotional strategies to increase sales volume.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
CRM/CREATIVE SERVICES MARKETING STUDENT
Appleby
, Bermuda
06.2016 - 08.2016
- Assisted with all design work that was requested by various companies Completed jobs for the designers were busy Rebranding of old tip sheets, reports, and banners Worked on data quality Review and edit client contacts within the mailing list record system Proofed initial drafts for the calendar Reviewed and work on client distribution of the 2017 Appleby Global Calendar
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
GRAPHIC DESIGN WORK SHADOWING
Bermuda Blueprinting
09.2013 - 06.2014
- Coordinated with local businesses or organizations in order to provide job shadowing opportunities for high school seniors seeking career advice.
- Designed and administered an effective onboarding program for new employees including orientation sessions, training programs, job shadowing opportunities, and other initiatives.
- Enhanced and developed web-based database applications, shadowing senior developers to gain new insights.
- Analyzed and interpreted client briefs to create designs that meet business objectives.
Education
Bachelor of Arts - Graphic Design
Liverpool of Hope University, University of The Arts London
Liverpool, England 06.2021
Higher Education - Graphic Design
University of The Arts London
London, England 06-2016
High School Diploma -
Mount Saint Agnes Academy
Bermuda06-2014
Skills
- Dependable Team Collaboration
- Sales floor oversight
- Customer loyalty and retention
- Multitasking and organization
- Team development
- Inventory management
- Retail merchandise quality standards
- Experienced with Adobe Photoshop, Illustrator, and InDesign
- Efficient Transaction Management
- Proficient Problem-Solving Abilities
- Proficient in Shopify and Vend
- Handling phone calls and emails
References
References
Reference are available on request
Timeline
STORE SUPERVISOR + MERCHANDISER + DATA ENTRY
Atelerie
08.2021 - Current
SALES ASSOCIATE + OPERATIONS
ZARA
10.2019 - 06.2021
SALES ASSOCIATE
FCUK, French Connection
05.2019 - 09.2019
SALES ASSOCIATE
Topshop
10.2017 - 08.2018
OPERATIONS TEAM & SALES ASSOCIATE
River Island
11.2016 - 10.2017
CRM/CREATIVE SERVICES MARKETING STUDENT
Appleby
06.2016 - 08.2016
GRAPHIC DESIGN WORK SHADOWING
Bermuda Blueprinting
09.2013 - 06.2014
Bachelor of Arts - Graphic Design
Liverpool of Hope University, University of The Arts London
Higher Education - Graphic Design
University of The Arts London
High School Diploma -
Mount Saint Agnes Academy
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