JOY TROTT
Warwick ,BDA
Summary
Seeking opportunities to apply and expand Customer Service, Accounts Receivable, and Administrative support knowledge in a growth-oriented environment, utilizing time management and organizational skills.
Overview
14
14
years of professional experience
Work History
FULFILLMENT MANAGER
BURROWS LIGHTBOURN LIMITED
12.2023 - Current
- Managing the Wines and Spirits Order Department
- Leading a team of six colleagues in the Order Division
- Placing and fulfilling orders by phone and email from vendors for wines and spirits and managing the deliveries of the orders
FRONT DESK/CUSTOMER SERVICE (Temp Position)
TRANSPORT CONTROL DEPARTMENT (TCD)
09.2023 - 12.2023
- Management of Information Desk
- Provided customer service for vehicle registrations and transport control queries
CONSULTANT (Temp Position)
TENEO BERMUDA
06.2023 - 09.2023
- Managed recovery of Accounts Receivable on behalf of Teneo, Receivers for post closure of Horizon Communications
CLIENT SUPPORT SPECIALIST
HORIZON COMMUNICATIONS
11.2021 - 06.2023
- Provided an exceptional customer service experience in the Client Support Division that included new registrations, and customer relationship management via email and phone
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests
- Organized and attended site visits for customer installations
- Managed Accounts Receivable which involved handling cash, card payments, and processing online payments
ADMINISTRATIVE ASSISTANT
HORIZON COMMUNICATIONS
04.2021 - 11.2021
- Completed a wide variety of administrative tasks for the company start-up that facilitated the management team's ability to lead the organization effectively
- Assisted with managing the daily operations; including special projects, and producing complex documents and reports
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records
- Procured and maintained office and kitchen supplies and equipment as well as office property management
- Coordinated in house staff events by arranging catering services, etc.
FRONT DESK CO-ORDINATOR/DISPATCHER
EFFICIENCY LIMITED
07.2015 - 03.2021
- Managed all aspects of the front desk; processed all cash and credit card payments in a friendly and professional manner
- Liaised with customers for Accounts Receivable; managing payment plans
- Organized day-to-day schedule for technicians for commercial and residential customers
- Coordinated the ordering of parts plus distribution to technicians and customers
ACCOUNTS ADMINISTRATOR
BERMUDA GAS & UTILITY LIMITED
01.2014 - 07.2015
- Managed and maintained accounts receivable
- Negotiated delinquent customers' accounts to an agreeable amount between customers and the company
COLLECTIONS ANALYST
CELLONE
07.2010 - 01.2014
- Managed and maintained close to two hundred customers' accounts that had become delinquent due to non-payment
- Negotiated terms with customers to collect overdue funds
- Submitted weekly reports to management with status updates.
Education
DEALING WITH DIFFICULT PEOPLE -
JAN FRASER SEMINAR
01.2019
ADMINISTRATIVE SUPPORT -
BERMUDA EMPLOYERS' COUNCIL
01.2003
Skills
- Microsoft Office Suite
- Quick Books
- Great Plains
- Citrix
- Accounts Receivable/Collection Administration
- Customer Relationship Management (CRM)
- Exceptional Customer Support
- Administrative Support/Company start-up
- Teamwork and Collaboration
- Problem-Solving Aptitude
References
References available upon request.
Timeline
FULFILLMENT MANAGER
BURROWS LIGHTBOURN LIMITED
12.2023 - Current
FRONT DESK/CUSTOMER SERVICE (Temp Position)
TRANSPORT CONTROL DEPARTMENT (TCD)
09.2023 - 12.2023
CONSULTANT (Temp Position)
TENEO BERMUDA
06.2023 - 09.2023
CLIENT SUPPORT SPECIALIST
HORIZON COMMUNICATIONS
11.2021 - 06.2023
ADMINISTRATIVE ASSISTANT
HORIZON COMMUNICATIONS
04.2021 - 11.2021
FRONT DESK CO-ORDINATOR/DISPATCHER
EFFICIENCY LIMITED
07.2015 - 03.2021
ACCOUNTS ADMINISTRATOR
BERMUDA GAS & UTILITY LIMITED
01.2014 - 07.2015
COLLECTIONS ANALYST
CELLONE
07.2010 - 01.2014
DEALING WITH DIFFICULT PEOPLE -
JAN FRASER SEMINAR
ADMINISTRATIVE SUPPORT -
BERMUDA EMPLOYERS' COUNCIL
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