Jordyn Wolffe
Bermuda
Summary
Highly motivated and hard-working individual who thrives on creativity and tackles challenges with preparation. Personal growth is a key aspect of life, aiding in navigating everyday situations. Recognizes the importance of professionalism within organizations and prioritizes effective time management, presentation, and articulation. Excels as a team member with a positive attitude towards work and embraces challenges for personal growth and ambition. Eagerness to learn has instilled a strong sense of discipline.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Imaging Coordinator + Front Desk Manager
Bermuda Health Care Services
12.2023 - Current
- Provided exceptional customer service, addressing patient concerns and answering questions related to imaging procedures.
- Streamlined workflow for radiologists and technologists by coordinating timely image transfers.
- Enhanced patient experience by efficiently managing the imaging appointment scheduling process.
- Ensured accurate patient billing by diligently verifying insurance information and coding procedures correctly.
- Increased efficiency by standardizing protocols for patient preparation, positioning, and post-examination care.
- Coordinated cross-functional communication between various departments such as helping in medical records, administration, and CT department to ensure smooth operation of the clinic.
Customer Service Representative
JetBlue Airlines
02.2022 - Current
- As an agent I have to uphold jetblue's 5 core values: Safety, Caring, Integrity, Fun and Passion
- Provide customer service to customers in the airport by checking in, verifying personal identifications, tag luggage and meet and assists with flight arrival and departures
- Coordinating customers while boarding and deplaning and assuring all customers needs are met
- Completes monthly training for safety and knowledge purpose
- In constant communication with customers using the intercom system ensuring all customers are properly informed of gate changes and/or delays and boarding procedures
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
Assistant General Manager
Convenience Coffee
11.2022 - 02.2023
- Data entry in QuickBooks
- Website updates & monitoring inventorying levels
- Client building relations
- Supporting small business customers via an inbound technical support calls
- Displayed exceptional people skills and maintained a calm demeanor.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Junior Manager
Rubis Terrearis
02.2021 - 02.2022
- Junior manager duties included training new staff as well as managing locations independently
- Ensuring high levels of customer satisfaction through excellent customer service
- Maintain stock and make sure it's always presentable within the stores
- Remain knowledgeable on products, offered and discuss available options
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
- Coordinated corporate events and meetings successfully while adhering to allocated budgets.
- Implemented innovative training programs to upskill employees, leading to enhanced workforce competency.
Administrator
FIT4LIFE Gym
04.2018 - 09.2020
- The head of receptionist must provide professional and courteous assistance to all of the individuals within the service
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Fielding phone calls and emails
- Handling customer requests and queries efficiently
- Working effectively to send out monthly invoices as well handling bills that are due
- Updating all social media pages and creating advertising content
- Preparing weekly reports and pitching new ideas at the end of each week to improve marketing
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
Children Training Instructor
Aries Sports Center, Bermuda
06.2018 - 09.2018
- Since working as a training instructor, I've learned that when working with young people you must be observant and patient
- The daily duties included caring for a group of children aged 7-13
- Scheduling educational physical activities
- SCARS training program
- Providing a welcome atmosphere to all
- Delivered high-quality group classes to maximize participant engagement and satisfaction.
- Facilitated open communication between staff members, fostering a positive work environment that encouraged collaboration and teamwork.
Education
Certification - Combined & Medical Science
UCEN Manchester College
Manchester 09-2020
Some College (No Degree) - Health and Social Care
The Manchester College
ManchesterHigh School Diploma -
The Penketh High School
Warrington 01.2016
Skills
- Problem solving
- Microsoft Office Suite & MTA Certified
- Graphic design
- Quick Learner
- Verbal and Written Communication
- Marketing Strategist
- Critical thinking
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
Language
English
Native language
Spanish
Intermediate
B1
English
Proficient
C2
References
Phillip, Rushe, Manager, 1441-538-2663
Certification
- First Aid Certification
Timeline
Imaging Coordinator + Front Desk Manager
Bermuda Health Care Services
12.2023 - Current
Assistant General Manager
Convenience Coffee
11.2022 - 02.2023
Customer Service Representative
JetBlue Airlines
02.2022 - Current
Junior Manager
Rubis Terrearis
02.2021 - 02.2022
Children Training Instructor
Aries Sports Center, Bermuda
06.2018 - 09.2018
Administrator
FIT4LIFE Gym
04.2018 - 09.2020
Certification - Combined & Medical Science
UCEN Manchester College
Some College (No Degree) - Health and Social Care
The Manchester College
High School Diploma -
The Penketh High School
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