JOESERRY HACINAS
Restaurant Manager
HAMILTON
Summary
Dynamic restaurant operations professional with extensive experience in managing all aspects of daily operations to ensure seamless functionality. Proven leadership abilities enhance staff performance and elevate customer satisfaction, fostering a positive dining experience. Demonstrated success in maintaining rigorous standards in food safety, inventory management, and service excellence, contributing to overall business success and reputation. Committed to driving operational efficiency and cultivating a motivated team dedicated to exceptional service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Loren Hotel
Hamilton, Bermuda
02.2024 - Current
- Fostered strong team culture by organizing team-building activities that enhanced morale and collaboration.
- Implemented effective leadership strategies to reduce staff turnover rate.
- Enhanced operational efficiency through strategic implementation of an advanced table management system.
- Implemented regular staff training sessions and facility inspections to uphold compliance with local health department regulations.
- Analyzed guest feedback to identify areas for enhancement, driving continuous improvement in service quality.
- Facilitated mentorship programs aimed at fostering employee growth and creating a more skilled, motivated workforce.
- Enhanced customer satisfaction by implementing a customer feedback system to address and resolve concerns efficiently.
- Facilitated comprehensive performance evaluations to enhance staff development and celebrate outstanding contributions.
- Executed cost-saving strategies to optimize inventory management and minimize waste.
- Managed inventory systems to ensure optimal stock levels and support uninterrupted operations.
- Promoted a supportive workplace culture aimed at reducing staff turnover.
- Streamlined labor costs through meticulous schedule monitoring and strategic staffing adjustments.
- Managed daily operations to swiftly address issues and maintain service excellence.
- Oversaw daily operations to guarantee optimal efficiency, consistency, and quality in food and service delivery.
- Worked with kitchen team to streamline order processes, aiming to reduce customer wait times.
- Engaged with customers to gather insights and utilized feedback to drive positive enhancements within restaurant operations.
- Fostered a positive work environment through proactive conflict resolution strategies and team-building initiatives.
Assistant Restaurant Manager
The Loren Hotel
HAMILTON, Bermuda
02.2022 - 02.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Streamlined ordering process for increased efficiency, leading to improved customer service.
Lead Waiter
The Loren Hotel
HAMILTON, Bermuda
01.2020 - 02.2022
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured seamless transitions between courses by carefully timing dish delivery in collaboration with kitchen staff.
- Mentored new hires on restaurant policies, menu items, and best practices in customer service to enhance overall performance.
Food and Beverage Server
The Loren Hotel
HAMILTON, Bermuda
04.2018 - 01.2020
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Checked on guests throughout meal to attend to needs and provide great service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Senior waiter
Cunard
Southampton, United Kingdom
10.2005 - 03.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Certificate in Culinary Arts - Culinary Arts
MOST INSTITUTE
Boni Serrano Avenue Cubao, Quezon City Philippines02.2005
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
Paranaque Philippines03.1998
Skills
- Culinary and beverage understanding
- Food safety practices
- Time allocation planning
- Analytical decision-making
- Event coordination
- Interpersonal Communication
- Good Telephone Etiquette
- Flexible and Adaptable
- Attention to Detail
- Strategic planning
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- ServSafe Manager - The Loren Hotel
- Issued Apr 2023 - Expires Apr 2028
- 23885968
- Train The Trainer Workshop - The Loren Hotel
TIPS CERTIFICATION
Honor and Awards
- Leader of the year award - The loren at Pink beach Dec 2021 Leader of the year award for embodying the highest level of customer service.
- Supervisor of the year 2022 runner up -The Loren at Pink Beach Club Dec 2022 Supervisor of the year 2022 runner up award for outstanding performance and dedication to ensuring all of our guests enjoy The Loren Experience.
- The Loren Ambassador Award 2024
Personal Information
Title: Restaurant Manager
Timeline
Restaurant Manager
The Loren Hotel
02.2024 - Current
Assistant Restaurant Manager
The Loren Hotel
02.2022 - 02.2024
Lead Waiter
The Loren Hotel
01.2020 - 02.2022
Food and Beverage Server
The Loren Hotel
04.2018 - 01.2020
Senior waiter
Cunard
10.2005 - 03.2018
Certificate in Culinary Arts - Culinary Arts
MOST INSTITUTE
Bachelor of Science - Air Transportation
PATTS College of Aeronautics