Summary
Overview
Work History
Education
Skills
Certification
Honor and Awards
Work Availability
Quote
Timeline
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JOESERRY HACINAS

JOESERRY HACINAS

Assistant Restaurant Manager
HAMILTON,Smiths

Summary

With a solid foundation of 17 years working in the food and beverage industry, predominantly in the restaurant sector, I have developed a deep passion for delivering outstanding dining experiences. Throughout my career, I have cultivated a comprehensive understanding of the industry, honing my skills in customer service, team management, and operational efficiency. My journey in the restaurant industry has equipped me with invaluable expertise in inventory management and ensuring strict adherence to health and safety regulations. I am well-versed in collaborating with culinary teams to create innovative and delectable dishes that satisfy the diverse tastes and preferences of guests. Over the years, I have built a reputation for providing exceptional service, consistently exceeding customer expectations. I thrive in fast-paced, high-pressure environments, maintaining a calm and composed demeanor while effectively resolving challenges and conflicts. My strong interpersonal and communication skills allow me to establish positive relationships with customers, colleagues, and vendors, fostering a harmonious and collaborative work environment. Committed to staying abreast of industry trends and advancements, I actively seek opportunities for professional development and continuously strive to improve my knowledge and skills. I embrace new technologies and innovative solutions to enhance operational efficiency and streamline processes. Overall, I bring a wealth of experience, a strong work ethic, and a genuine passion for the food and beverage industry to any restaurant team. I am eager to contribute my expertise, leadership, and dedication to an organization that values excellence and prides itself on delivering exceptional dining experiences.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Assistant Restaurant Manager

The Loren Hotel
HAMILTON
02.2022 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.

Lead waiter

The Loren Hotel
HAMILTON
01.2020 - 02.2022
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised server staff and simultaneously served personal section of tables.
  • Bussed and reset tables to keep dining room and work areas clean.

Food and Beverage Server

The Loren Hotel
HAMILTON
04.2018 - 01.2020
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Senior waiter

Cunard
Southampton
10.2005 - 03.2018
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

Bachelor of Science - Air Transportation

PATTS College of Aeronautics
Paranaque Philippines
06.1994 - 03.1998

Skills

Food and beverage knowledge

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Certification

ServSafe Manager - The Loren Hotel

Honor and Awards

 Leader of the year award - The loren at Pink beach Dec 2021 Leader of the year award for embodying the highest level of customer service. 

Supervisor of the year 2022 runner up 

The Loren at Pink Beach Club Dec 2022 Supervisor of the year 2022 runner up award for outstanding performance and dedication to ensuring all of our guests enjoy The Loren Experience.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I find that the harder I work, the more luck I seem to have.
Thomas Jefferson

Timeline

Assistant Restaurant Manager

The Loren Hotel
02.2022 - Current

Lead waiter

The Loren Hotel
01.2020 - 02.2022

Food and Beverage Server

The Loren Hotel
04.2018 - 01.2020

Senior waiter

Cunard
10.2005 - 03.2018

Bachelor of Science - Air Transportation

PATTS College of Aeronautics
06.1994 - 03.1998
JOESERRY HACINASAssistant Restaurant Manager