Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Joel Tandog

Bacoor,Cavite

Summary

Dynamic and dedicated restaurant waiter with a proven track record at Miles Restaurant LTD, excelling in customer service and complaint resolution. Recognized for enhancing guest experiences through effective communication and food safety awareness. Committed to maintaining cleanliness and fostering positive relationships, ensuring satisfaction and repeat visits.

Overview

20
20
years of professional experience

Work History

Restaurant Waiter

Miles Restaurant LTD/Harry's Restaurant
07.2014 - Current
  • Provided exceptional customer service to enhance dining experience.
  • Assisted with menu knowledge and daily specials to inform guests.
  • Supported team in executing table setups and maintaining inventory levels.
  • Responded promptly to guest inquiries and concerns for satisfaction improvement.
  • Maintained cleanliness and organization of dining area for guest comfort.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Restaurant Waiter

Kai Japanese Restaurant
03.2011 - 02.2014
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Restaurant Waiter

L'oriental Restaurant/Four Ways Catering
09.2005 - 11.2010
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Assisted with menu knowledge and daily specials to inform guests.
  • Supported team in executing table setups and maintaining inventory levels.
  • Maintained cleanliness and organization of dining area for guest comfort.
  • Cultivated warm relationships with regular customers.

Education

No Degree -

PHILIPPINE SCIENCE OF TECHNOLOGY CENTERS
PHILIPPINES,CALOOCAN CITY
03-1997

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Food safety awareness
  • Memory retention
  • Food presentation
  • Complaint resolution
  • Guest engagement
  • Allergy awareness
  • Food hygiene
  • Guest relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Waiter

Miles Restaurant LTD/Harry's Restaurant
07.2014 - Current

Restaurant Waiter

Kai Japanese Restaurant
03.2011 - 02.2014

Restaurant Waiter

L'oriental Restaurant/Four Ways Catering
09.2005 - 11.2010

No Degree -

PHILIPPINE SCIENCE OF TECHNOLOGY CENTERS

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Joel Tandog