Summary
Overview
Work History
Education
Skills
Timeline
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Jochelle Williams

Hamilton

Summary

Attentive waitress with extensive knowledge of ethnic dining and a commitment to delivering exceptional dining experiences. Proficient in the Silverware system and table-side service, with a strong understanding of food and beverage pairings. Recognized for maintaining speed and accuracy during peak hours, ensuring customer satisfaction and seamless service. Passionate about creating memorable moments for guests through attentive and personalized service.

Overview

6
6
years of professional experience

Work History

Waitress

Azura Hotel
09.2023 - Current
  • Addressed issues promptly, relaying complaints directly to management
  • Prepared beverages following proper portioning standards for consistency
  • Checked with guests upon delivery of food items to promote patron satisfaction
  • Worked in fast-paced environment, handled multiple priorities and learned new procedures
  • Delivered genuine hospitality and greeted customers upon arrival
  • Communicated clearly with back-of-house staff to avoid errors
  • Checked in with customers periodically to assist with additional needs or requests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Hotel Waitress

Golf View Hotel
03.2019 - 01.2023
  • Consistently provided excellent customer service and efficiently managed tables
  • Demonstrated strong knowledge of menu items and specials
  • Demonstrated ability to handle cash and credit card transactions accurately
  • Developed a positive rapport with guests, resulting in repeat customers
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Bussed and reset tables to keep the dining room and work areas clean

Cashier/Front Desk Receptionist

Golf View Hotel
03.2019 - 01.2022
  • Consistently provided efficient and friendly service to customers
  • Ability to demonstrate strong math skills and knowledge to accurately handle cash and credit card transactions
  • Ability to multitask and work in a fast-paced environment
  • Helped customers complete purchases, locate items and join reward programs
  • Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Welcomed customers and helped determine their needs.


Education

High School Diploma -

Bishop Gibson High School
Mandeville, Manchester
06.2012

Bachelor of Science (B.S.) - Accounting

University of The Commonwealth Caribbean
11.2025

Associate of Science - Business Administration

University of The Commonwealth Caribbean
03.2023

Nurse's Aide Certification - undefined

Harrison's Rehabilitation Nursing Care Centre
Mandeville, Manchester
01.2020

Waitress Certification - undefined

American Hotel And Lodging Association
01.2023

Diploma - CustomerServiceRepresentative(admin Asst)level 2

NCTVET
Mandeville Manchester, Jamaica
02-2022

Skills

  • Dining space management
  • Wine education
  • Order processing expertise
  • Knowledge of table etiquette and setup
  • Efficient billing processes
  • Guest relations experience
  • Food and wine pairing
  • Team collaboration

Timeline

Waitress

Azura Hotel
09.2023 - Current

Hotel Waitress

Golf View Hotel
03.2019 - 01.2023

Cashier/Front Desk Receptionist

Golf View Hotel
03.2019 - 01.2022

Bachelor of Science (B.S.) - Accounting

University of The Commonwealth Caribbean

Associate of Science - Business Administration

University of The Commonwealth Caribbean

Nurse's Aide Certification - undefined

Harrison's Rehabilitation Nursing Care Centre

Waitress Certification - undefined

American Hotel And Lodging Association

High School Diploma -

Bishop Gibson High School

Diploma - CustomerServiceRepresentative(admin Asst)level 2

NCTVET

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Jochelle Williams