JASMINE BRANGMAN
Devonshire,Bermuda
Summary
Results-driven operations professional skilled in membership administration, stakeholder engagement, and program coordination. Excels in building relationships with clients, corporate members, and community partners. Experienced in managing CRM systems, coordinating event logistics, and overseeing digital filing while maintaining confidentiality. Possesses strong knowledge of Bermuda’s business landscape and a history of effective public advocacy and community coordination.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Patient Service Coordinator
Ocean Rock Wellness & MediLab
Hamilton, Bermuda
12.2025 - Current
- Served as primary operational liaison and central point of contact for members and patients, managing daily enquiries and scheduling to enhance patient retention.
- Administer recurring membership billing, tracking, and account updates utilizing GoHighLevel CRM to ensure high data integrity and accuracy.
- Provide comprehensive administrative support, including preparing daily logs, tracking inventory, and managing physical and digital patient filing systems.
- Collaborated closely with clinicians and executive leadership to manage operational priorities and streamline workflows.
- Ensured strict adherence to confidentiality guidelines while managing sensitive records, reporting analytics, and handling high-volume communications.
Event Operations & Guest Services Consultant
GPass & Ciminow & Various Promotors
, Bermuda
01.2021 - Current
- Successfully coordinated gate operations, VIP entry protocols, and ticket scanning workflows for the high-profile event Bermuda Cup Match. (GPass & Ciminow)
- Coordinated event logistics, registration tracking, and operational coordination for large-scale public functions and signature island events, ensuring seamless execution.
- Acted as a liaison for diverse stakeholders, including vendors, sponsors, security, and attendees, while resolving onsite operational issues to improve event experience.
- Prepared operational summaries and reconciled registration data while assisting with event signage and material preparation under fast-paced timelines to support event success.
Store Operations Supervisor
59 Front
Hamilton, Bermuda
08.2023 - 11.2025
- Led day-to-day front-office and retail operations in luxury environment, ensuring effective team coordination and executive support.
- Developed and managed corporate and high-net-worth client relationships through regular communication, customized service, and problem-solving.
- Streamlined business processes and office administration using QuickBooks, Opera, and Microsoft Excel to generate weekly sales, inventory, and operational reports.
- Managed procurement, office supply replenishment, and vendor communications to maintain seamless business operations.
Education
CPC - Certified Professional Coder
AAPC
Online 06.2025 - 09.2026
Some College (No Degree) - Medical Billing and Coding Administration
Southern Technical College
Aurburndale , FL 01.2012 - 02.2014
Skills
- Patient Appointment Coordination
- Patient Care Support
- Retention metrics
- CRM Management
- Onboarding
- Renewals
- Recordkeeping
- Client Liaison
- Patient Relations
- GoHighLevel CRM
- QuickBooks
- Clinicea EMR
- Opera
- Invoicing
- Executive Support
- MS Office Suite
- Advanced MS Office
- Excel formulas
- Word formatting
- PowerPoint creation
- Customer service
- Collaboration skills
- Written Communications
- Verbal Communications
- Strict Confidentiality
Event Stakeholder Experience
Event Operations & Guest Services Consultant, Various Promoters, Bermuda, 01/01/21, Present, Provide extensive event logistics, registration tracking, and operational coordination for large-scale public functions and signature island events., Successfully coordinated gate operations, VIP entry protocols, and ticket scanning workflows for the high-profile event Bermuda Cup Match. (GPass & Ciminow), Act as a direct liaison for diverse stakeholders, including vendors, sponsors, security, and attendees, resolving onsite operational issues efficiently., Prepare operational summaries, reconcile registration data, and assist with event signage and material preparation under fast-paced timelines.
Community Leadership Advocacy
Co-Founder & Lead Organizer, Black Lives Matter Bermuda, 01/01/20, Present, Co-founded and spearheaded Bermuda's largest modern civil movement, demonstrating elite capabilities in large-scale event execution and stakeholder mobilization., Liaised directly with Government departments, public officials, media representatives, and industry stakeholders to advocate for systemic equity and inclusion., Drafted professional correspondence, press releases, meeting summaries, and advocacy-related communications for public distribution., Recognized for community impact within the Bermuda Parliament public record and formally cited in the Bermuda Human Rights Commission’s 2020 Annual Report., Advocacy for black business within Bermuda.
Education Professional Development
Associate of Science Medical Billing and Coding Administration, [Insert Institution Name], Bermuda, Online
Core Qualifications
CRM Management, Onboarding, Renewals, Invoicing, Retention KPIs, Workshop Scheduling, Vendor Logistics, RSVP Tracking, Onsite Support, Board/Meeting Agendas, Minutes, Digital Filing, Recordkeeping, Client Liaison, Community Outreach, Cross-Functional Collaboration, GoHighLevel CRM, QuickBooks, Clinicea EMR, Opera, MS Office Suite (Excel), Strict Confidentiality, Executive Support, Written & Verbal Communications
Professional Development
AAPC Certified Professional Coder (CPC), In Progress
Timeline
Patient Service Coordinator
Ocean Rock Wellness & MediLab
12.2025 - Current
CPC - Certified Professional Coder
AAPC
06.2025 - 09.2026
Store Operations Supervisor
59 Front
08.2023 - 11.2025
Event Operations & Guest Services Consultant
GPass & Ciminow & Various Promotors
01.2021 - Current
Some College (No Degree) - Medical Billing and Coding Administration
Southern Technical College
01.2012 - 02.2014