JANEIRO TUCKER
Southampton,Bermuda
Summary
To meet challenging job assignments in a healthy and balanced work environment that promotes career growth and enhancement of my professional and inter-personal skills.
Overview
30
30
years of professional experience
Work History
Universal Telecommunications Technician (Level 5.1)
The Bermuda Telephone Company (BTC) Limited
Hamilton, Bermuda
01.1996 - Current
- Company Overview: BTC is a comprehensive voice and data provider that has been delivering seamless end-to-end solutions for both business and residential customers in Bermuda for more than 100 years.
- Prepares customer daily work orders and carries out specific work assignments.
- Establishes voice & data networks by running; pulling; terminating and splicing cables.
- Installs telecommunications equipment including routers; switches; cable trays and establishes connections and integrations.
- Provides hands-on assistance and troubleshoots all phone equipment failures and service issues for BTC customers.
- Verifies services by completing routine testing on circuits; equipment or escalating problems.
- Maintains network by troubleshooting and repairing outages; testing network back-up procedure; reporting and updating work orders.
- Maintains safe work environment by following codes, standards and legal regulations.
- Maintains customer rapport by listening to and resolving concerns; answers questions.
- Updates job knowledge by participating in educational opportunities.
- BTC is a comprehensive voice and data provider that has been delivering seamless end-to-end solutions for both business and residential customers in Bermuda for more than 100 years.
Education
Essex County College
Newark, NJ, USA01.1995
High School Completion Certificate -
Warwick Secondary School
Warwick, Bermuda01.1992
Skills
- Effective Communicator
- Organizational skills
- Influencing skills
- Logistical support
- Team-player
- Team-focused
- Reliable
- Trustworthy
- Proficient in SmartRG modem/router equipment
- Proficient in troubleshooting
- Proficient in techPortal software
- Proficient in MS Outlook
- Time Management
- Knowledge Management
- Leadership
References
References furnished upon request.
Career Skills
Effective Communicator, Organizational skills, Influencing skills, Logistical support, Team-player, Team-focused, Reliable, Trustworthy, Proficient in SmartRG modem/router equipment, Proficient in troubleshooting, Proficient in techPortal software, Proficient in MS Outlook, Time Management, Knowledge Management, Leadership
Timeline
Universal Telecommunications Technician (Level 5.1)
The Bermuda Telephone Company (BTC) Limited
01.1996 - Current
Essex County College
High School Completion Certificate -
Warwick Secondary School
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