Jalesa Hollis
Southampton
Summary
I am a highly organized and detail-oriented professional with 15 years of administrative assistant experience and development. Possessing an excellent work ethic and time management skills, with a proven ability to manage complex schedules and adapt to changes in a high-pressure environment.
Overview
14
14
years of professional experience
Work History
Customer service representative
Medical house Ltd.
10.2023 - Current
- Answering customer inquiries and providing accurate information regarding products and service.
- Providing excellent customer service to ensure our customers have a great experience.
- Performing administrative task such as filing paperwork, updating database and technical support.
- Resolving complex problems by working with other departments to provide solutions that meet customer needs.
- Identifying and improving areas in the company that can help boost sales and help operations run smoothly.
- Answering incoming calls and emails, providing frontline customer support with service transactions.
- Set up customer accounts
- Place orders and have them delivered in a timely manner.
- Assist customers with their oxygen needs.
Dance instructor
Dancesations school of dance
09.2025 - 12.2023
- Instructed groups of individuals and coupled dancers in different dance styles.
- Assessed dancer strengths and developed choreography to highlight talent.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Maintained attendance, school fees and rehearsal for classes.
- Choreographed dances for island wide performances and recitals.
Manager
Fresh Ltd.
07.2022 - 10.2023
- Supervised employees through planning assignments and direction.
- Create schedules and monitor payroll
- Track monthly sales to generate reports for business development planning.
- Deliver exceptional customer experiences through hands-on leadership of associates and manager.
- Design sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supplies well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
Merchandiser/ online order/deliveries
Lindo’s Market Ltd.
09.2011 - 07.2022
- Transported and safely delivered items to customers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customer of delays to there’s orders.
- Helping on cash.
- Replenish shop floor and keeping isles tidy.
- Place order to replenish store/shelve.
- Check in order from invoices.
- Track inventory to keep up with products and sales.
Education
virtual assistance -
IAPC International Association Career College
01.2023
Liberal arts -
Bermuda College
01.2012
Business and Administration -
Bermuda College
01.2011
Culinary arts -
Bermuda College
01.2010
high school diploma -
Light house Christian academy
01.2010
Skills
- Fast learner
- Well versed in basic excel and Microsoft word
- Great customer service skill
- Reliable and responsible
- Excellent multitasking skill
- Excellent communication skills
- Can work with others and solo
References
- Danielle Francis, Operation Manager, Medical House, 292-3622 ext. 203
- Kim Caisey, Manager, Fresh Ltd., 531-5489
- Becky Wescome, HR Manager, Lindo’s Market Ltd., 236-5623 ext. 327
- Holly Pacheco, CEO, Dancesation School of Dance, 292-4100
Timeline
Dance instructor
Dancesations school of dance
09.2025 - 12.2023
Customer service representative
Medical house Ltd.
10.2023 - Current
Manager
Fresh Ltd.
07.2022 - 10.2023
Merchandiser/ online order/deliveries
Lindo’s Market Ltd.
09.2011 - 07.2022
virtual assistance -
IAPC International Association Career College
Liberal arts -
Bermuda College
Business and Administration -
Bermuda College
Culinary arts -
Bermuda College
high school diploma -
Light house Christian academy