Summary
Overview
Work History
Education
Skills
Timeline
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JALEN WILSON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am a self-motivated, fast-learner with over a decade of client-facing customer service experience. I am seeking a job where I can use my skills to meet the needs of clients, the business, and my team with proficiency and professionalism.

Overview

17
17
years of professional experience

Work History

Client Service Representative

CLARIEN BANK LTD
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about queries
  • KYC call outs to customers to update CDD documents to become compliant
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions
  • Met customer call guidelines for service levels, handle time and productivity.

CUSTOMER SERVICE REPRESENTATIVE

One Communications
05.2018 - 01.2019
  • Supported the sales team by informing potential and existing clients of ongoing promotions and products
  • Greeted incoming customers and provided quick troubleshooting assistance or assigned them to a team member to assist
  • Maintained a queuing system for clients in a fast-paced retail store
  • Assisted with the decommissioning of the old Northrock system and migrated client policies via iCommV.

CUSTOMER SERVICE REPRESENTATIVE

Digicel
01.2009 - 01.2011
  • Met sales targets by identifying customer needs and providing them with products and services that would best benefit them
  • Resolved over 200 inquiries monthly, including billing issues, installation scheduling, product information, and numerous other matters
  • Maintained working knowledge of all new devices to ensure that clients received accurate information when deciding on products/services
  • Produced an accurate daily reconciliation report and balanced till at the end of the day.

SALON ASSISTANT

Saphora Hair & Nail Salon
10.2006 - 12.2008
  • Assisted the reception staff with scheduling appointments and greeting incoming clients
  • Provided support to stylists by providing shampoo services and doing requested tasks
  • Produced end of day reconciliation sheet.

Education

BSc Business Administration -

Wolverhampton University

BTEC Level 3 Business Administration/Associates in Business Administration -

Sandwell College

HS Diploma -

Berkeley Institute
01.2011

Skills

  • Time management
  • Attention to detail
  • Problem-solving
  • Customer Service
  • Microsoft Office Suite
  • Account Management
  • Client Relations
  • Database Maintenance
  • Outbound Calling
  • Customer Support

Timeline

Client Service Representative

CLARIEN BANK LTD
03.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

One Communications
05.2018 - 01.2019

CUSTOMER SERVICE REPRESENTATIVE

Digicel
01.2009 - 01.2011

SALON ASSISTANT

Saphora Hair & Nail Salon
10.2006 - 12.2008

BSc Business Administration -

Wolverhampton University

BTEC Level 3 Business Administration/Associates in Business Administration -

Sandwell College

HS Diploma -

Berkeley Institute

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