Jahmay Symonds
St. Georges
Summary
Customer service professional with two years of experience supporting customers, resolving issues, and creating positive service experiences.
Recognized for reliability, strong interpersonal skills, and consistently exceeding performance and sales goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
iRepair
Bermuda
02.2024 - Current
- Assist customers with their device/s
- Book in devices via operating system
- Apply Screen Protectors
- Answer phone calls and emails daily
- Create Estimates to retrieve Purchase Orders
- Operate POS System/ Close Register Daily
- Assist customers with retail products on floor
- Tidy the Display Area/s
HouseKeeper
Grotto Bay
St. Georges
05.2022 - 01.2024
- Clean out coffee pot and mugs and restock coffee packages
- Organized and stocked cleaning supplies for efficient daily operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Sweep and Mop
- Changed bed linens and towels, tidied up rooms.
- Emptied trash
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Sales Associate
Marks & Spencer
12.2022 - 01.2023
- Maintained store displays to ensure cleanliness and organization.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Front Desk Agent
Rosewood Bermuda
06.2022 - 07.2022
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into Opera System accurately and securely.
- Processed payments accurately and efficiently.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries and emails.
- Issued room keys and escort instructions to bellman.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
CedarBridge Academy
Skills
- Excellent communication and team work skills
- Fast leaner and always open to feeback
- Confident using basic computer applications ( Microsoft Word, Excel)
- Reliable, Punctual and Responsible
- Problem Solver with a Positive Attitude
- Creative thinker and eager to take initiative
Certification
- SCARS
- First Aid and CPR
- TIPs Certified
Phone - Number
1(441)747-9703
Timeline
Front Desk Agent
iRepair
02.2024 - Current
Sales Associate
Marks & Spencer
12.2022 - 01.2023
Front Desk Agent
Rosewood Bermuda
06.2022 - 07.2022
HouseKeeper
Grotto Bay
05.2022 - 01.2024
High School Diploma -
CedarBridge Academy