Jahdai Burgess
St. Georges,Bermuda
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. It is in my interest to be the best version of myself and provide the best work I can in areas which interest me and help others. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm. It is my goal to maximize efficiency and comfort in all aspects of life for myself, my loved ones and my work colleagues. My interests include endless learning, vehicles and driving, artwork such as music, illustration and literature, and lastly meaningful, intentional, and positive interactions.
Overview
5
5
years of professional experience
Work History
Loss Prevention Agent
The St. Regis Bermuda
10.2022 - Current
- Evaluate the effectiveness of current loss prevention strategies, recommending adjustments when necessary for continuous improvement efforts.
- Assist high value guests by quickly assessing and attending to medical needs, incidents, fires, potential danger in the property, and a wide range of requests. While maintaining an approachable, hospitable, and professional demeanor.
- Utilize advanced computer programs and systems for a variety of tasks including but not limited to; Writing detailed and accurate reports of incidents and events, inventory keeping and logging, surveillance, patrols, door programming, and many more.
- Organize office and hotel property, tools, vehicles, technology, devices, lost and found items ect. Visually inspected all items, vehicles and tools in my care.
- Use Email and phone regularly to communicate with colleagues, superiors and guests, pertaining to sensitive and high value information on a daily basis.
Ground Support Equipment, Airside Mechanic
Menzies Aviation Bermuda
09.2022 - 06.2023
- Displayed ability to safely and effectively drive and operate all airside vehicles, including manual and automatic vans, trucks cars, tugs, and specialized heavy equipment.
- Fueled and cleaned vehicles daily. Maintaining safety and quality in the process.
- Fully Inspected and tested equipment to locate leaks, worn and damaged parts.
- Maintained and repaired a variety of vehicles and equipment including; Electric baggage cars, diesel and Gasoline vans, tugs, dollys, specialized airside equipment and heavy duty equipment such as K loaders, Push Back tugs and many more.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance, oil changes, filter replacements, and brake jobs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and airside regulations, reducing workplace accidents.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Upheld tight and clear communication with superiors and colleagues, as to create an efficient, safe and orderly work environment.
- Kept inventory of parts and stock. Create stock taking lists, researched and ordered new parts accordingly.
Ramp Agent
Menzies Aviation Bermuda
06.2022 - 09.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Connected electrical power unit and hoses to aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Displayed exceptional teamwork with colleagues to ensure prompt and on time servicing of flights.
- Verified documentation and condition of freight to assure quality standards were achieved.
Delivery Driver
Sargasso Sea
05.2021 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Maintained a positive, professional and approachable attitude in busy, customer-focused environment to ensure the greatest satisfaction for all parties involved.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time and rush deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas and bad driving conditions such as rainy/windy weather, off-roads and secluded pathways with no traffic violations.
Pump Attendant
Rubis Van Buren Marine Service Station
12.2019 - 04.2021
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Received positive feedback from customers for providing friendly, positive and attentive service during interactions.
- Handled cash transactions efficiently And professionally.
- Supported station operations by performing minor repairs on equipment as needed.
- Displayed a strong ability to work in high pressure situations and rushes, by quickly and effectively moving customers through the station.
- Communicated clearly and professionally with customers to ensure no accidents were made during their time at the station.
- Handled a variety of products, lifted heavy bags and items to customer vehicles.
- Assisted Marine boat pilots in parking, fueling, and boat maintenance.
- Payed close attention to everything around me and at the station at all times to greatly minimize incidents and danger.
Education
GED -
Penn Foster Online High-School
Online05.2020
Skills
- Sociability; Great with people, colleagues and customers Very confident in interactions which provides a great sense of security for all involved
- Communication; clear, to the point and concise Very professional and intentional with word choice and delivery Easily adaptable to different personality types
- Sales; Great at high-ligiting strengths of products and services, while making a unique experience for every customer
- Driving; Confident and safe driver, I have experience in driving a variety of vehicles from bikes, to trucks and exotic cars Have operated an extremely wide range of vehicles and equipment in my work and personal life
- Writing; Exceptional at writing and formatting Reports, logs, plan making, literature, storytelling, etc
- Creative mindset; Always looking to improve in areas that can often be overlooked, a creative mindset helps to think outside of the box and create new strategies And methods
- Discernment and Decision making; Critical thinking and being highly attentive allows me to make clear, smart, thought out decisions wether big or small This also helps with problem solving, and solution making
- Mechanics; Proficient in mental trouble shooting and hands on repairs Knows how to operate tools and equipment safely and correctly as intended
- Fast paced learner; Given clear instruction I can learn new concepts incredibly fast Without clear instruction I can learn at an above average pace using mentle troubleshooting and common sense
- Good under pressure; Not easily shaken by sudden pick up in workload, customer emotion, ect
- Technology; Fluent in all types of technology, communications, documentation, POS systems, mobile, computer systems, video and camera production, editing and graphic design, ect
Extra Information/accomplishments
- Tips Certified (2022)
- Bermuda Security Standard Exam certified (2022)
- The Outward Bound Ultimate Expedition (2019) - My team was the first in over 6 years to all complete the 3 week camping/hiking course.
- Member of the Fudoshin Ninjitsu Dojo; (2018 - 2022)
- Member of the Bermuda National Gallery Youth Art Council; November (2018 - 2019)
Timeline
Loss Prevention Agent
The St. Regis Bermuda
10.2022 - Current
Ground Support Equipment, Airside Mechanic
Menzies Aviation Bermuda
09.2022 - 06.2023
Ramp Agent
Menzies Aviation Bermuda
06.2022 - 09.2022
Delivery Driver
Sargasso Sea
05.2021 - 05.2022
Pump Attendant
Rubis Van Buren Marine Service Station
12.2019 - 04.2021
GED -
Penn Foster Online High-School
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