Summary
Overview
Work History
Education
Skills
Timeline

Jaha Matthews

Devonshire,BM

Summary

Ambitious recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly, anxious to obtain an entry-level Underwriting position to help launch career while achieving company goals.

Overview

8
8
years of professional experience

Work History

Attendance Officer

Department of Education
Hamilton , BM
01.2021 - Current
  • Monitored student absences, tardiness, and early departures.
  • Provided guidance to school personnel on best practices related to attendance policies and procedures.
  • Informed parents and guardians of their child's absence or tardiness via phone call or letter.
  • Collaborated with teachers, administrators, counselors, and other support staff to identify possible issues that may be impacting a student's attendance.
  • Developed reports and data analysis pertaining to student absenteeism patterns.
  • Coordinated meetings with parents and guardians when necessary to discuss their child's attendance record.
  • Conducted regular audits of attendance to ensure accuracy.

Bookkeeper

The Market Place
Hamilton, BM
02.2020 - 01.2021
  • Maintained and reconciled general ledger accounts.
  • Processed accounts payable and receivable transactions.
  • Posted journal entries to the general ledger system accurately and timely.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Customer Service Administrator

CG Insurance, Colonial Group International
Hamilton, BM
06.2018 - 03.2020
  • Provided technical support to customers via phone, email, and web chat.
  • Researched customer accounts for billing discrepancies and provided accurate solutions.
  • Notices of arrears, client payments, daily cash reporting
  • Received and resolved client queries, while identifying opportunities for new business
  • Undertook projects as required by management, while resuming the role of Project Administrator, including KYC Regulations.

Customer Service Agent

American Airlines
St. George, BM
03.2016 - 12.2018
  • Ticketed & checked in flying customers, performed gate duties for boarding of flights
  • Ramp agent: ensuring on-time flight departures & resolution of baggage delays/ initiation of delivery for delayed bags.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Project Administrator

CG Insurance, Colonial Group International
Hamilton, BM
01.2018 - 06.2018
  • Collected, Organized & reviewed Client Files inclusive, but not limited to Anti-Money Laundering, Foreign Account Tax Compliance Act and Common Reporting Standards
  • Reportable accounts for Legal & Compliance, while maintaining confidentiality.
  • Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.

Education

BBA - Business Administration And Management

Mount Saint Vincent University, Halifax
05.2023

Associate of Arts - Business Administration

Bermuda College, Bermuda
12.2019

Skills

  • Verbal, Written and Interpersonal Communication
  • Quickbooks
  • Superior Attention to Detail
  • Customer Relations
  • Bookkeeping
  • Advanced Computer Skills
  • Data Entry, Analysis and Research
  • Accounting
  • Financial Recordkeeping
  • Confidential Document Control
  • Conflict Resolution
  • First Aid/CPR

Timeline

Attendance Officer - Department of Education
01.2021 - Current
Bookkeeper - The Market Place
02.2020 - 01.2021
Customer Service Administrator - CG Insurance, Colonial Group International
06.2018 - 03.2020
Project Administrator - CG Insurance, Colonial Group International
01.2018 - 06.2018
Customer Service Agent - American Airlines
03.2016 - 12.2018
Mount Saint Vincent University - BBA, Business Administration And Management
Bermuda College - Associate of Arts, Business Administration

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Jaha Matthews