India Thomas
86 North Shore Road Devonshire,Bermuda
Summary
Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Office Administrator
E-Fit Nutrition
12.2023 - 06.2024
- Manage communication channels, such as phone calls and emails preparing documents
- Maintaining filing systems and ensuring proper retention, protection, and disposal of records. Process invoices and manage accounts payable and receivable
- Organizing meetings, scheduling appointments
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Facilitated office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Receptionist Coordinator
The Reefs Hotel
09.2018 - 11.2023
- Managing the reception area, including welcoming customers and guests
- Maintaining outstanding Customer service
- Answering questions and addressing complaints
- Develop and maintain a filing system
- Answering a high volume of calls
- Book all appointments
- Checking frequently the levels of office supplies and placing appropriate orders
- .Manage day to day issues that may arise within the team or individuals
- Provide basic and accurate information in-person and via phone/email
- Maintaining security and telecommunications systems
- Check, sort and forward emails
- Keep updated records and confidential information
- Prepare insurance claim forms, explain benefits and pricing details for services
- Take payments
- Scan and photocopy documents
- Basic bookkeeping
- File and update contact information of employees, customers, suppliers, and external partners.,
- File and update contact information of employees, customers, suppliers, and external partners.,
- Monitored front areas so that questions could be promptly addressed.
- Kept reception area clean and neat to give visitors a positive first impression.
Caregiver
Swan House Care Home
07.2017 - 08.2018
- Assisting with daily living activities and household tasks
- Patient and highly energetic
- Skilled at managing schedules and keeping clients as active as possible
- Provide companionship clients need for emotional wellbeing
- Maintain safe, clean and healthy environments for all clients
- Followed care plans, company regulations and safety practices at all times
- Reported environmental issues to supervisor.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Associate
Diamonds International
11.2015 - 06.2017
- Meet individual and team sales goals
- Strong communication and relational skills
- Strong customer service, sales, retail and jewelry experience
- Engage customers in conversation to understand their needs and desires
- Provided information regarding extended service plans and financing options
- Handling a large amount of valuable inventory.
Receptionist Coordinator
Ministry of Cultural Affairs
06.2015 - 09.2015
- Operated switchboards, answered inquiries about the company
- Coordinated mail flow in and out of the office
- Keep updated records and confidential information
- Performed basic bookkeeping, filing and clerical duties
- Delivering files to different government offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently.
Education
Health & Social Care Diploma -
Walsall College
United Kingdom08.2018
High School Diploma -
The Berkeley Institute
Bermuda06.2016
Middle School of Marketing And Legal Studies
New York01.2009
Skills
- Customer Service
- Computer Skills
- Confidentiality
- Ability to prioritize
- Integrity and professionalism
- Communication
- Active Listening
- Organized
- Positive Attitude
- Time management
- Strong Leadership skills
- Telephone etiquette
Timeline
Office Administrator
E-Fit Nutrition
12.2023 - 06.2024
Receptionist Coordinator
The Reefs Hotel
09.2018 - 11.2023
Caregiver
Swan House Care Home
07.2017 - 08.2018
Sales Associate
Diamonds International
11.2015 - 06.2017
Receptionist Coordinator
Ministry of Cultural Affairs
06.2015 - 09.2015
Health & Social Care Diploma -
Walsall College
High School Diploma -
The Berkeley Institute
Middle School of Marketing And Legal Studies
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