Imani Burch

Work behind the cash register taken food and drink orders. Ensuring the best customer service, and everyone has a great experience.

• Assisted passengers with check-in, boarding, and gate services using airline reservation and departure control systems.
• Verified travel documents, baggage compliance, and flight eligibility to support accurate passenger processing.
• Coordinated with ramp, gate, and operations teams to maintain smooth boarding and on-time departures.
• Resolved passenger questions and travel disruptions with professional service and clear communication.
• Processed ticket changes, seat assignments, and standby requests while following airline policies.
• Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.

• Cleaned aircraft cabins, galley areas, and lavatories to meet turnaround and hygiene standards.
• Vacuumed carpets, wiped surfaces, and removed trash before scheduled departures.
• Restocked seat pockets, toiletries, and onboard supplies for passenger readiness.
• Disinfected high-touch areas while following aviation safety and security procedures.