Homer Rarang
Hamilton,Bermuda
Summary
Dependable & efficient leader with 2 decades of international experience managing a high end and fast-paced fivestar restaurant. Developing excellent teamwork, reaching profit goal, maintaining good rating, and healthy work place for the team. Looking to share my strong experience in achieving profitable establishment.
Overview
24
24
years of professional experience
Work History
Reception Manager
Rosedon Hotel/Huckleberry
11.2023 - Current
- Developed and maintained customer service standards for reception staff.
- Provided support to other departments when needed, such as data entry or filing documents.
- Coordinated special events such as conferences, seminars or workshops held onsite.
- Resolved customer complaints in a timely manner to maintain high quality customer service standards.
- Ensured that all relevant documents were filed correctly in an organized system.
- Answered inquiries from customers via phone, email or face-to-face contact.
Assistant Restaurant Manager
Huckleberry Restaurant
Hamilton, Bermuda
05.2022 - 11.2023
- Performing daily briefing making sure everyone's at the same page
- Receiving & checking the quality of goods from suppliers
- Performing clerical & administrate duties to support senior management.
- Monitored customer service standards and provided feedback to staff when necessary.
- Provided leadership and direction to restaurant employees.
- Resolved customer complaints in a timely manner.
Restaurant General Manager
Rosas Cantina, Buzz Express, Buzz Bakery
Coron Palawan, Philippines
09.2019 - 04.2022
- Overview entire operation
- Coordinates everyday operation with the head chef, supervisor, and admin
- Checking & organizing payables,Controlling cost
- Making sure target profit maintained
- Provides strategic business plan
- Building menus and analyzing P & L reports.
- Monitored daily operations to ensure adherence to established policies and procedures
- Developed marketing strategies to promote restaurant services.
Restaurant Manager
Harry's Restaurant
Hamilton, Bermuda
03.2010 - 08.2019
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Established training program to provide high standard service
- Acted immediately in all costumers complains & queries and ensure proper correction made.
- Involve in creating menu, Boosting sales and revenue.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Head Waiter
Carnival Cruise Lines
Miami, Florida
12.1999 - 12.2009
- Servicing dining, room service, buffet staff mess
- Provided adequate training service, complying public health standard
- In charge of organizing inventory, scheduling and assigning station & duties.
- Provided assistance in resolving customer complaints in a professional manner.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
Skills
- Good Leader
- Cost Control
- Customer Service
- Business Management
- Customer Engagement
- Health Code Compliance
- Budget Planning
- Food Safety
- Operations Management
- POS system knowledge
- Menu development
Training Certificates
- WSET LEVEL 1 (passed 90%) - Wine knowledge
- Carnival Cruise Lines - Quality food & beverage service program, Crowd management
- Philippine Center for Advance Training - Diversity, Business Ethics, Sexual Ethics, Zero Tolerance
- Alison Online Training Program - Hospitality Management, Food Safety Course, Hospitality Management - Hotel
- Philippine Seafarers Training Program - Personal Survival, Fire Prevention & Fire Fighting, Person Safety & responsibility
Timeline
Reception Manager
Rosedon Hotel/Huckleberry
11.2023 - Current
Assistant Restaurant Manager
Huckleberry Restaurant
05.2022 - 11.2023
Restaurant General Manager
Rosas Cantina, Buzz Express, Buzz Bakery
09.2019 - 04.2022
Restaurant Manager
Harry's Restaurant
03.2010 - 08.2019
Head Waiter
Carnival Cruise Lines
12.1999 - 12.2009
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