Gina Joyiens
Unit 24, 2 Ducks Puddle Drive, Hamilton Parish,Bermuda
Summary
Highly organized and results-oriented Planner with a knack for seeing the big picture and creating strategic plans to achieve business objectives. Proficient in identifying opportunities to implement proactive solutions that deliver cost-effective and timely results. Strong communication, customer service, and problem-solving skills enable effective collaboration with cross-functional teams and ensure seamless project execution.
Overview
28
28
years of professional experience
Work History
CALL CENTER PLANNER
Bermuda Electric Light Company (BELCO)
05.2017 - Current
- Planning preventive and emergency maintenance for the interior and exterior at BELCO's main campus, properties, vaults and substations.
- Arranging contractors for current and upcoming work.
- Creating and issuing work orders.
- Monitoring security cameras and issuance of security swipe cards.
- Timesheet entry and approval, database entries and processing invoices.
- Acting Manager duties when required.
- Various administrative duties.
CATERING SERVER
Kenny's Kitchen
06.2008 - Current
- Set up and break down for catering events.
- Serving food and beverages promptly with focused attention to customer needs.
- Collaborating with team members during events for efficient workflow and excellent guest experiences.
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
DISPATCH OPERATOR
Bermuda Electric Light Company (BELCO)
02.2012 - 05.2017
- Answered telephone calls for electrical issues, power and streetlight outages, provided updates to customers and created work orders for outstanding issues.
- Monitored and logged calls into the Outage Management System and dispatched the linesmen.
- Various administrative duties.
SECRETARY - Cayman National Bank
SteppingStones Recruitment Ltd
05.2010 - 09.2011
- Answered multi-line phone system and enthusiastically greeted callers in the Customer Support Department.
- Assisted with the implementation of the Personal Online Banking system and creation of the reference manuals.
- Monitored the Personal Online Banking Message Centre, assisted with various banking queries and performed research to enable prompt and accurate responses.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
SECRETARY - Ritz Carlton Hotel
SteppingStones Recruitment Ltd
03.2010 - 05.2010
- Assisted guests of the hotel with business needs such as printing, copying and faxing within the Business Center.
- Mailed and couriered documents, luggage and personal packages.
- Assisted with event setup and greeted guests.
- Updated and posted the daily schedule of events for guests and employees of the hotel.
EXECUTIVE ASSISTANT
Moura & Associates Real Estate
05.2007 - 12.2009
- Reception and various administrative duties.
- Assistant to the Property Manager, responsible for the collection of monthly rents, property maintenance and corresponded with tenants and various contractors for maintenance repairs.
- Drafted new and renewal rental leases.
ASSOCIATE BROKER
Aon (Bermuda) Ltd.
05.2006 - 05.2007
- Provided support to the Casualty Brokers in the day-to-day work.
- Reviewed submissions and followed up for outstanding documentation.
- Provided Broker support for placement negotiations and issuance of quotes and binders.
- Various administrative duties.
TECHNICAL ASSISTANT
Aon (Bermuda) Ltd.
08.2003 - 05.2006
- Managed Punitive Damage accounts and liaised with Punitive Underwriters and Producers of Aon (Worldwide).
- Supervised two other Technical Assistants.
- Met monthly, quarterly and yearly departmental deadlines.
- Reviewed policy documentation for accuracy and sign-off by senior brokers.
- Any other duties of a similar nature as identified by senior brokers and/or management.
I.T. SUPPORT COORDINATOR
Trimingham Brothers Limited
01.2003 - 07.2003
- Software support and some hardware support.
- Prepared and created technical and training manuals.
- Organized training programs and provided one-on-one training for staff members.
- Provided support of the Point of Sale System (POS) on the department floors.
AUTOCAD TECHNICIAN
Entech TRG
09.2002 - 12.2002
- Prepared Mechanical, Civil and Electrical AutoCAD drawings.
- Prepared correspondence and specifications.
- Reviewed project progress in the field.
- Various administration duties.
AUTOCAD TECHNICIAN
CCS Thompson Engineering Ltd.
10.2001 - 09.2002
- Prepared Mechanical, Civil and Electrical AutoCAD drawings.
- Prepared correspondence and specifications.
- Reviewed project progress in the field.
- Various administration duties.
- Prepared for merger with Entech Development Associates.
AUTOCAD TECHNICIAN
Thomas E. Powell
08.2001 - 10.2001
- Prepared Architectural AutoCAD drawings, correspondence and specifications.
- Reception duties.
NETWORK SUPPORT ASSISTANT
Heddington Insurance
04.1997 - 11.1999
- Backed up and restored important data.
- Provided network, software and user support.
- Researched new software, created technical and training manuals.
- Organized training programs and provided one-on-one training for software programs.
- Assisted with the creation of the company web page.
Education
BOMI Facilities Management Administrator (FMA) -
The Bermuda College
Paget, Bermuda05.2027
Freshman English - Essay Writing, Literary Analysis -
The Bermuda College
Paget, Bermuda05.2009
Diploma in Supervisory Development, Making Powerful Presentations, Powerful Communications for Women, Intermediate and Advanced Business English -
Bermuda Employer's Council
Hamilton, Bermuda06.2006
INS 21 - Property and Liability Insurance Principles -
Bermuda Insurance Institute
Hamilton, Bermuda12.2003
Associate Degree in Computer Science - Computer Aided Drafting and Design
Florida Technical College
Orlando, Florida06.2001
Various Computer Application Diploma Programs -
Gateway Systems
Hamilton, Bermuda12.1999
Various Certificates in Computer Software Applications, Microcomputer Business Applications Diploma -
Creative Computer Services
Hamilton, Bermuda06.1995
Bermuda Secondary School Certificate, Certificate of Merit with Honors, RSA Award for Typewriting Skills -
Whitney Institute High School
Smiths, Bermuda06.1993
Skills
- Intermediate and Advanced Microsoft Office Suite
- Creation of Manuals and Training
- Essay and Technical Writing
- Data Management
- Customer Focus
- Catering
Timeline
CALL CENTER PLANNER
Bermuda Electric Light Company (BELCO)
05.2017 - Current
DISPATCH OPERATOR
Bermuda Electric Light Company (BELCO)
02.2012 - 05.2017
SECRETARY - Cayman National Bank
SteppingStones Recruitment Ltd
05.2010 - 09.2011
SECRETARY - Ritz Carlton Hotel
SteppingStones Recruitment Ltd
03.2010 - 05.2010
CATERING SERVER
Kenny's Kitchen
06.2008 - Current
EXECUTIVE ASSISTANT
Moura & Associates Real Estate
05.2007 - 12.2009
ASSOCIATE BROKER
Aon (Bermuda) Ltd.
05.2006 - 05.2007
TECHNICAL ASSISTANT
Aon (Bermuda) Ltd.
08.2003 - 05.2006
I.T. SUPPORT COORDINATOR
Trimingham Brothers Limited
01.2003 - 07.2003
AUTOCAD TECHNICIAN
Entech TRG
09.2002 - 12.2002
AUTOCAD TECHNICIAN
CCS Thompson Engineering Ltd.
10.2001 - 09.2002
AUTOCAD TECHNICIAN
Thomas E. Powell
08.2001 - 10.2001
NETWORK SUPPORT ASSISTANT
Heddington Insurance
04.1997 - 11.1999
BOMI Facilities Management Administrator (FMA) -
The Bermuda College
Freshman English - Essay Writing, Literary Analysis -
The Bermuda College
Diploma in Supervisory Development, Making Powerful Presentations, Powerful Communications for Women, Intermediate and Advanced Business English -
Bermuda Employer's Council
INS 21 - Property and Liability Insurance Principles -
Bermuda Insurance Institute
Associate Degree in Computer Science - Computer Aided Drafting and Design
Florida Technical College
Various Computer Application Diploma Programs -
Gateway Systems
Various Certificates in Computer Software Applications, Microcomputer Business Applications Diploma -
Creative Computer Services
Bermuda Secondary School Certificate, Certificate of Merit with Honors, RSA Award for Typewriting Skills -
Whitney Institute High School
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