Georgina Burrows
Sandy's
Summary
Dynamic, results-oriented professional with over 20 years of experience in customer service, Bermuda hospitality, retail, and administrative roles, with a strong focus on health and safety. Recognized for exceptional leadership abilities and a commendable work ethic, consistently delivering excellence in all endeavors. Highly skilled in staff scheduling and point-of-sale systems, with a proven track record of administrative versatility, including proficiency in Microsoft Office, bookkeeping, and effective phone etiquette. Outstanding interpersonal communication skills, meticulous attention to detail, and adept problem-solving capabilities in fast-paced environments contribute to success as both a collaborative team player and an independent contributor with superior time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Casual Food Service Supervisor
Mid Atlantic Wellness Center
Devonshire
01.2025 - Current
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Improved patient health by serving balanced meals in a timely manner.
- Assisted dietitians with menu planning based on individual dietary requirements.
- Ensured patient satisfaction by preparing meals according to dietary restrictions.
- Provided nutritional support for over 50 patients with special dietary needs.
Customer Service Associate
Bank Of Butterfield
Front Street, Hamilton
11.2024 - 07.2025
- Identified potential upselling opportunities whilst addressing customer needs.
- Demonstrates strong problem-solving abilities when resolving customer complaints effectively.
- Delivered exceptional service to customers, ensuring repeat business.
- Kept updated on industry trends for better understanding of customer needs and wants.
- Enhanced customer satisfaction by providing timely and effective solutions. I dealt with over 50 customers per day with various transactions.
- Facilitated smooth transactions with keen attention to detail.
- Assisted colleagues during busy periods, fostering team spirit and collaboration.
Bus Operator
Department of Public Transportation
Devonshire
02.2022 - 11.2024
- Assisted passengers in need to ensure their safety and comfort.
- Adhered to traffic laws, improved overall road safety.
- Ensured vehicle cleanliness to improve passenger experience.
- Prioritised over 100 passenger safety by operating bus equipment correctly.
- Kept calm under pressure to manage unexpected delays or incidents effectively.
- Used defensive driving techniques to minimize accidents on the road.
- Completed daily vehicle inspections for optimum performance.
- Resolved disputes calmly, ensured peaceful travel environment.
- Handled cash transactions for correct fare collection.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Part Time Supervisor
Union Gas Ltd.
Hamilton
05.2021 - 02.2022
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity. Also dealing with over 10 local vendors for store products
- Facilitated monthly training sessions for enhanced staff performance.
- Improved team efficiency by implementing new scheduling practices.
- Monitored employee attendance records for maintaining discipline within the team.
- Supervised activities of workers and enforced safety regulations.
- Logged daily activities and notable incidents during production shifts.
- Opening and Closing of Cashiers tills and of store
On-Call Bookkeeper & Salesperson
El Shaddai Florist
Southampton
09.2018 - 12.2021
- Processed all filing and organization for the business.
- Used accounting software proficiently, simplified complex calculations and reporting requirements.
- Kept a record of business expenses, assisted in expense reduction strategies.
- Streamlined bookkeeping processes for improved efficiency.
- Streamlined the sales process for enhanced efficiency and productivity.
- Increased product visibility by creating compelling sales displays.
- Recognized client needs through active listening, provided tailored solutions accordingly.
- Conducted market research, identified new opportunities.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
Security Officer
Skanna Security
Various
08.2019 - 08.2020
- Upheld strict access controls for ensuring building security.
- Checked identification of visitors thoroughly to prevent unauthorized entries onto the premises.
- Trained new members of the security team, raising overall team performance levels.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Coordinated with other officers on shift changes smoothly and effectively.
Security Officer
Security Associates
Various
04.2014 - 06.2017
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Managed lost property system effectively, returning items to rightful owners promptly.
Cashier, Administrative Assistant, Receptionist
H M Customs
Airport And Hamilton
10.2008 - 04.2015
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Process all cash, cards and atm payments from Arrivals Hall
- Completed opening and closing procedures each day.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained stock levels to avoid shortages in office supplies.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Expedited document filing system with a new, organized method.
Education
Bermuda Secondary School Certificate -
CedarBridge Academy
Devonshire, Bermuda06.2000
Skills
- Superior customer service skills
- Team management and scheduling
- Retail point of sale expertise
- Versatile in administrative tasks and phone communication
- Strong verbal communication
- Effective problem solver
- Effective in both team and independent settings
- Strong time management
- Knowledge of safety regulations
- Strong attention to detail
- Effective communication
- Food safety compliance
- Food and beverage expertise
- Food safety knowledge
- POS system management
- Skilled in cash reconciliation
- Health and safety awareness
- Knowledge of hygiene standards
- Food safety regulations adherence
- Menu design
Certification
- Fire Response- Acute Care Wing (April 2025)
- Stroke at BHB (April 2025)
- Hand Hygiene Basics (April 2025)
- Workplace Safety: The Basics (April 2025)
- Hospital Wide Orientation Attendance (February 2025)
- The Learning Resources Network (Bermuda College) (Bookkeeping 2021)
- Microsoft Office 365 (ConnecTech Coding) (January 2021)
- Bermuda Tourism Authority (Certified Tourism Ambassador 2018)
Timeline
Casual Food Service Supervisor
Mid Atlantic Wellness Center
01.2025 - Current
Customer Service Associate
Bank Of Butterfield
11.2024 - 07.2025
Bus Operator
Department of Public Transportation
02.2022 - 11.2024
Part Time Supervisor
Union Gas Ltd.
05.2021 - 02.2022
Security Officer
Skanna Security
08.2019 - 08.2020
On-Call Bookkeeper & Salesperson
El Shaddai Florist
09.2018 - 12.2021
Security Officer
Security Associates
04.2014 - 06.2017
Cashier, Administrative Assistant, Receptionist
H M Customs
10.2008 - 04.2015
Bermuda Secondary School Certificate -
CedarBridge Academy
References
- Walter Smith, Manager, 292-2726, Union Gas Ltd.
- Davita Warren, Sales Manager, 297-6161, Eminence Tile & Stone
- Heidi A., Lynam, Director, 293-5935, 535-3050, Skanna Security
- Tanisha Williams, Universal Banker, 295-4000 ext 5712, Hsbc Bank
- Shanae Abbott, Food Services Manager, 249-3550, Mid Atlantic Wellness Institute