Georgina Burrows
Sandy's,Bermuda
Summary
Dedicated professional with a strong foundation in customer service, Bermuda hospitality, retail, administrative, health & safety with over 20 years' experience. Excellence and leadership abilities and commendable work ethic. Adept at staff scheduling and point of sales systems. Demonstrates administrative versatility with proficiency in Microsoft Office programs, bookkeeping, and phone etiquette. Possesses exceptional interpersonal communication skills, attention to detail, and problem-solving abilities in fast-paced environments. A team player capable of working independently with excellent time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Part Time Dietary Supervisor
Mid Atlantic Wellness Center
01.2025 - Current
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Improved patient health by serving balanced meals in a timely manner.
- Assisted dietitians with menu planning based on individual dietary requirements.
- Ensured patient satisfaction by preparing meals according to dietary restrictions.
- Provided nutritional support for patients with special dietary needs.
Customer Service Associate
Bank Of Butterfield
11.2024 - Current
- Identified potential upselling opportunities whilst addressing customer needs.
- Demonstrates strong problem-solving abilities when resolving customer complaints effectively.
- Delivered exceptional service to customers, ensuring repeat business.
- Kept updated on industry trends for better understanding of customer needs and wants.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Facilitated smooth transactions with keen attention to detail.
- Assisted colleagues during busy periods, fostering team spirit and collaboration.
Bus Operator
Department of Public Transportation
02.2022 - 11.2024
- Assisted passengers in need to ensure their safety and comfort.
- Adhered to traffic laws, improved overall road safety.
- Ensured vehicle cleanliness to improve passenger experience.
- Prioritised passenger safety by operating bus equipment correctly.
- Kept calm under pressure to manage unexpected delays or incidents effectively.
- Used defensive driving techniques to minimise accidents on the road.
- Completed daily vehicle inspections for optimum performance.
- Resolved disputes calmly, ensured peaceful travel environment.
- Handled cash transactions for correct fare collection.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
Part Time Supervisor
Union Gas Ltd.
05.2021 - 02.2022
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Facilitated monthly training sessions for enhanced staff performance.
- Improved team efficiency by implementing new scheduling practices.
- Monitored employee attendance records for maintaining discipline within the team.
- Supervised activities of workers and enforced safety regulations.
- Logged daily activities and notable incidents during production shifts.
- Opening and Closing of Cashiers tills and of store
On-Call Bookkeeper & Salesperson
El Shaddai Florist
09.2018 - 12.2021
- Processed all filing and organization for the business.
- Used accounting software proficiently, simplified complex calculations and reporting requirements.
- Kept a record of business expenses, assisted in expense reduction strategies.
- Streamlined bookkeeping processes for improved efficiency.
- Streamlined the sales process for enhanced efficiency and productivity.
- Increased product visibility by creating compelling sales displays.
- Recognised client needs through active listening, provided tailored solutions accordingly.
- Conducted market research, identified new opportunities.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
Security Officer
Skanna Security
08.2019 - 08.2020
- Upheld strict access controls for ensuring building security.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Trained new members of the security team, raising overall team performance levels.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Coordinated with other officers on shift changes smoothly and effectively.
Security Officer
Security Associates
04.2014 - 06.2017
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Managed lost property system effectively, returning items to rightful owners promptly.
Cashier, Administrative Assistant, Receptionist
H M Customs
10.2008 - 04.2015
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Process all cash, cards and atm payments from Arrivals Hall
- Completed opening and closing procedures each day.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained stock levels to avoid shortages in office supplies.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Expedited document filing system with a new, organised method.
Education
Bermuda Secondary School Certificate -
CedarBridge Academy
Devonshire, BermudaSkills
- Customer services excellence
- Leadership competence, and staff scheduling
- Point of sales systems
- Administrative knowledge demonstrating versatility in Microsoft Office programs, bookkeeping, and phone adequate
- Interpersonal communication
- Attention to Detail, strong problem solver in a fast paced environment
- Team player who can also work independently
- Excellent time management
- Health and Safety regulations
- Attention to Detail
Certification
Fire Response- Acute Care Wing (April 2025)
Stroke at BHB (April 2025)
Hand Hygiene Basics (April 2025)
Workplace Safety: The Basics (April 2025)
Hospital Wide Orientation Attendance (February 2025)
The Learning Resources Network (Bermuda College) (Bookkeeping 2021)
Microsoft Office 365 (ConnecTech Coding) (January 2021)
Bermuda Tourism Authority (Certified Tourism Ambassador 2018)
A
A
Timeline
Part Time Dietary Supervisor
Mid Atlantic Wellness Center
01.2025 - Current
Customer Service Associate
Bank Of Butterfield
11.2024 - Current
Bus Operator
Department of Public Transportation
02.2022 - 11.2024
Part Time Supervisor
Union Gas Ltd.
05.2021 - 02.2022
Security Officer
Skanna Security
08.2019 - 08.2020
On-Call Bookkeeper & Salesperson
El Shaddai Florist
09.2018 - 12.2021
Security Officer
Security Associates
04.2014 - 06.2017
Cashier, Administrative Assistant, Receptionist
H M Customs
10.2008 - 04.2015
Bermuda Secondary School Certificate -
CedarBridge Academy
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