Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garena Swan

Hamilton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand. Motivated to learn, grow and excel in whatever position held. Experienced Full time cashier, now becoming a Full time Bookkeeper, with 13 years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank Teller position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Experienced Account Officer bringing exceptional administrative, customer service, and time management abilities. Proficient in supporting sales and enhancing operations with strategic improvements. I offer demonstrated skill and success in internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll.

Overview

16
16
years of professional experience

Work History

Account Officer

Bermuda Government
12.2023 - Current
  • Developed strong relationships with clients and staff by promptly addressing inquiries or concerns related to their accounts.
  • Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
  • Responded to requests for information and resolved issues quickly.
  • Increased client satisfaction by providing timely and accurate financial reports.
  • Assisted in budget preparation.
  • Supported month-end closing activities by preparing accurate and comprehensive journal entries.
  • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
  • Oversaw payroll processing, ensuring employees received timely payments.
  • Managed fixed asset records, including depreciation schedules and periodic physical inventory counts, ensuring accurate representation of company assets on financial statements.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Trained other staff members on accounting procedures, creating Po's and processing invoices .
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled ministries bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Bookkeeper

The Marketplace
03.2017 - 11.2024
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed and maintained courteous and effective working relationships
  • Served customers and followed outlined steps of service
  • Resolved problems, improved operations and provided exceptional service
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Full Time Cashier

The Marketplace
09.2008 - 03.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained cash drawer and more per shift
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Used POS system to enter orders, process payments and issue receipts
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects

Education

Bachelors Degree - PACE program, ACCA degree in accounting, financial accounting, management information

Bermuda Government

High School Diploma -

The Berkeley Institute
06.2008

Skills

  • Self-Motivated
  • Data Entry
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Organization and Time Management
  • Written Communication
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication
  • Problem-Solving
  • Bookkeeping experience
  • Payroll Preparation and Processing
  • Organization skills
  • Teamwork and Collaboration
  • Customer Service
  • Bill Payment and Recordkeeping
  • Record Reconciliation
  • Handling Confidential Materials

Timeline

Account Officer

Bermuda Government
12.2023 - Current

Bookkeeper

The Marketplace
03.2017 - 11.2024

Full Time Cashier

The Marketplace
09.2008 - 03.2022

Bachelors Degree - PACE program, ACCA degree in accounting, financial accounting, management information

Bermuda Government

High School Diploma -

The Berkeley Institute
Garena Swan