Ettenna Smith-Trott
11 Clarke's Lane
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Island Pantry
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Airport Security Screener
Bermuda Security Group
08.2022 - 04.2024
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Sanitizer
Bermuda Hospital board
01.2021 - 08.2022
- Maintained cleanliness and sanitation standards using machine and manual cleaning methods.
- Mixed chemical solutions as directed for use in diverse cleaning applications.
- Kept business entrances clean, tidy and professional in appearance.
- Completed routine maintenance checks, notifying management of needed repairs.
Professional Cleaner
ACE Cleaning And Landscaping
09.2020 - 01.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Cashier/Waitress/Bar Attendant
Bulli Social
09.2018 - 05.2021
- Helped customers find specific products, answered questions and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Properly verified customer identification for alcohol purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Collected payments and provided accurate change.
Room Attendant
Fairmont Southampton
04.2010 - 10.2020
- Delivered extra linens, paper products and toiletries to guests.
- Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
- Cleaned guest rooms and changed linens according to specific company guidelines.
- Used specific cleaning products in each guest room as per company procedures.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed linen cart by keeping neat and organized.
- Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Cleaned, sanitized and restocked bathrooms everyday to keep facilities fresh.
Education
Nursing Assistance
Alison
Online Schooling06.2024
Accounting And Finance
International Business Management Institute
Online Schooling10.2022
Essential Management Skills
International Business Management Institute
Online Schooling 04.2022
High School Diploma -
CedarBridge Academy Academy
Bermuda06.2007
Skills
- Critical thinking and problem solving
- Leadership
- Communication and presentation
- Professionalisms and strong work ethic
- Teamwork
- Managing activities
- Providing customer support
- Call controlling
- Packaging orders
- Behavioral Observations
- Support Investigations
- Accurate Cash Handling
- High-Volume Environments
- Brand Marketing
Certification
- First Aid/CPR
- Scars Certified
- Essential Management Skills. - 2022
Timeline
Customer Service Representative
Island Pantry
04.2024 - Current
Airport Security Screener
Bermuda Security Group
08.2022 - 04.2024
Sanitizer
Bermuda Hospital board
01.2021 - 08.2022
Professional Cleaner
ACE Cleaning And Landscaping
09.2020 - 01.2021
Cashier/Waitress/Bar Attendant
Bulli Social
09.2018 - 05.2021
Room Attendant
Fairmont Southampton
04.2010 - 10.2020
Nursing Assistance
Alison
Accounting And Finance
International Business Management Institute
Essential Management Skills
International Business Management Institute
High School Diploma -
CedarBridge Academy Academy
- First Aid/CPR
- Scars Certified
- Essential Management Skills. - 2022
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