Esther Ruth Maravilla
Southampton,Bermuda
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff training at Red Ribbon Bakeshop, Inc. Proven ability to enhance team performance and ensure food safety compliance. Skilled in inventory control and cash handling, consistently delivering exceptional dining experiences while fostering a collaborative environment.
Overview
2026
2026
years of professional experience
Work History
Waitress
Island Cuisine Restaurant
Southampton, Bermuda
09.2019 - Current
- Delivered friendly, efficient service to customers at Island Cuisine Restaurant.
- Accurately took customer orders and communicated special requests to kitchen.
- Promptly delivered food and beverages while ensuring customer satisfaction.
- Maintained cleanliness and organization of dining area during shifts.
- Trained new staff on restaurant procedures and service standards.
- Processed cash transactions using point-of-sale system efficiently.
- Collaborated with kitchen staff for timely order preparation.
- Resolved customer complaints to enhance overall dining experience.
- Processed payments accurately using cash registers or POS systems.
Assistant Restaurant Manager
Red Ribbon Bakeshop, Inc.
Quezon City, Philippines
05.2012 - 08.2015
- Coordinated daily operations and staff schedules at a high-traffic bakery.
- Trained new employees on customer service and food safety protocols.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Managed inventory to ensure adequate stock levels met demand consistently.
- Monitored food preparation processes to uphold quality and compliance standards.
- Implemented training programs that improved team performance and service quality.
- Conducted daily cleanliness inspections of dining areas for optimal presentation.
- Supervised food preparation, supply ordering, and inventory control processes.
Service Crew Member
Red Ribbon Bakeshop, Inc.
Quezon City, Philippines
Education
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
Manila, Philippines05-2012
Skills
- Customer service and support
- Order management
- Staff training
- Inventory control
- Food safety compliance
- Team collaboration
- Cash handling
- Time management
- Point of sale systems
References
References available upon request.
Timeline
Waitress
Island Cuisine Restaurant
09.2019 - Current
Assistant Restaurant Manager
Red Ribbon Bakeshop, Inc.
05.2012 - 08.2015
Service Crew Member
Red Ribbon Bakeshop, Inc.
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
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