Elshuna Castle
9 Radnor Road, Hamilton Parish ,Bermuda
Summary
Dynamic Telesales Representative with a proven track record at Digicel Bermuda, excelling in service sales and objection handling. Recognized for enhancing customer satisfaction through tailored solutions and exceptional service. Goal-oriented and detail-focused, consistently driving sales and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Telesales Representative
Digicel Bermuda
12.2023 - 01.2025
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Escalated concerns or advanced problem calls to management staff.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
Cashier
Mr. Chicken
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Room Attendant
The Loren at Pink Beach
08.2021 - 08.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Housekeeping Room Attendant
St. George's Club
06.2021 - 06.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
St. Regis Bermuda Resort
05.2021 - 08.2021
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Sales Clerk
Gibbons Company
01.2017 - 11.2018
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Education
High School Diploma -
Cedar Bridge Academy
Pembroke, Bermuda06-2011
Leaving School Certificate -
Whitney Institute Middle School
Smith's, Bermuda06-2009
Skills
- Goal oriented
- Inbound and outbound calls
- Objection handling
- Call management
- Service sales
- Attention to detail
- Customer service
Timeline
Telesales Representative
Digicel Bermuda
12.2023 - 01.2025
Cashier
Mr. Chicken
05.2022 - 09.2022
Housekeeping Room Attendant
The Loren at Pink Beach
08.2021 - 08.2022
Housekeeping Room Attendant
St. George's Club
06.2021 - 06.2022
Housekeeping Room Attendant
St. Regis Bermuda Resort
05.2021 - 08.2021
Sales Clerk
Gibbons Company
01.2017 - 11.2018
High School Diploma -
Cedar Bridge Academy
Leaving School Certificate -
Whitney Institute Middle School
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